Employee Support Officer

**Employee Support Officer - Fire Pay I Permanent contract I £24,294 to £25,979 per annum (Scale E) | 37 hours per week (Monday to Friday) I Hybrid/County Hall/Norfolk Fire & Rescue Service HQ - Wymondham**

**Employer Description**

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

Norfolk County Council and the Norfolk Fire and Rescue Service (NFRS) are looking for a well organised and practical payroll and absence administrator to join the vibrant and enthusiastic FirePay team. Excellent attention to detail, time management and good administration experience is essential for this role.

Your role will be to ensure all pay data is accurately collated, verified and paid each month to all NFRS staff. Support and engage employees throughout their absences, advising of pay changes, updating systems and writing to them directly. The role will include setting up and maintaining employee records on Oracle and other systems, processing changes following business as usual, monthly payroll and organisational change activity and producing accurate and timely documentation. You will need to establish and maintain good working relationships with all employees while delivering an agreed level of service to specified timescales.

The FirePay team sit within the Finance and Commercial Services team but are linked directly to NFRS. The team have close working relationships with colleagues in the HR, Payroll and the NFRS.

This role is currently working from home. Our people to be inspired and motivated to work well together, make the most of our work spaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working (splitting your working time between one or more workplaces and agreed remote working location(s) like your home) a key feature for many roles. Our technology platform and equipment is first class enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Job description and person specification

Closing date: Sunday 1 September 2024 23:59

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.