Customer Service Advisor

7 days ago


Milton Keynes, United Kingdom Tate Full time

**Customer Service Advisor**

**£10.25 - £10.77 per hour**

**Temporary for 6 months - this may extend and there may be an opportunity to go permanent**

**Hybrid working - 3 days based in the office and 2 from home per week**

**Hours working 7.5 hours per day between the hours of 8:30am-7pm Mon-Fri.**

**You will be required to work 1 Saturday morning in 4 week working, 9am-1pm**

**Duties and Responsibilities**:

- Follow step by step process from first point on contact
- Record information received from customers accurately
- Resolve complaints with a professional and positive manner
- Support customers with all queries

**Requirements**:

- Strong communication skills both verbal and written
- Must have customer service experience
- Previous complaint handling experience desired but not essential
- Attention to detail
- Professional and positive telephone manner
- Team player
- Efficient on Microsoft office

**Additional benefits**
- Hybrid working - Mon-Weds in our newly renovated Milton Keynes office, Thurs-Sat from home with online support from the team
- Thorough, self-led training
- Staff engagement activities e.g. a quarterly team lunch, summer BBQ, competitions, and team-building fun
- Free tea and coffee
- A collaborative environment built on trust, autonomy, and teamwork
- Leadership support through coaching, monthly 121s and in-day guidance

Tate is acting as an Employment Business in relation to this vacancy.



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