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Field Care Supervisor

2 weeks ago

Westminster, United Kingdom Caremark - Home Care in Kensington, Chelsea and Westminster Full time

Company pension
Training and vocational qualifications opportunities

Job description:
**WE NOT PROVIDE SPONSORSHIP FOR THIS POSITION**

**Caremark Kensington, Chelsea & Westminster is recruiting for an energetic and empathetic Field Care Supervisor.**

**Job Title: Field Care Supervisor**

**Location**: Caremark Kensington, Chelsea and Westminster

**Reporting to**: Care Manager

**Salary**: £27, 000 - £29, 000

**Working Hours**: Full-time, Monday to Friday (On Call) + 1 weekend per month on-call

**Office Hours**: 09:00 - 17:30

**Travel**: Required across the Westminster, Kensington & Chelsea borough.

**Job Summary**:As a Field Care Supervisor at Caremark, you will play a vital role in ensuring the delivery of high-quality, safe, and person-centred care to clients in their own homes. You will supervise and support Care & Support Workers in the field, conduct assessments and reviews, and work closely with the Care Manager and Care Coordinator to ensure service continuity and quality compliance across all packages.

**Key Responsibilities**:
**Client Care & Risk Management**
- Carry out comprehensive Initial Assessments for all new and prospective clients.
- Complete and regularly update risk assessments (manual handling, medication, environmental, lone working, etc.).
- Undertake introductory visits when a new Care & Support Worker attends a client for the first time.
- Ensure all visits are covered, resolving absences or rota issues immediately to prevent service disruption.
- Respond quickly to changes in care needs and report/escalate concerns appropriately (e.g., safeguarding, capacity issues).
- Conduct regular care reviews and respond to feedback or incidents from Care & Support Workers or clients.
- Maintain high standards of care documentation in clients’ homes and within internal systems.

**Care Worker Supervision & Mentoring**
- Provide hands-on induction training for all new Care & Support Workers in the field.
- Monitor and evaluate staff performance through field-based observations, spot checks, and supervisions.
- Offer day-to-day guidance and support, ensuring that all carers understand and implement the individual care plans correctly.
- Identify additional training needs and ensure carers are confident and competent in delivering care safely.
- Support carers with safeguarding awareness, medication administration, manual handling, and other key care tasks.
- Encourage staff development and professional growth by signposting ongoing training opportunities.

**Scheduling & Communication**
- Liaise daily with the Care Coordinator to allocate appropriate Care & Support Workers to client visits.
- Cover emergency absences by identifying and allocating suitable replacements, using in-depth knowledge of your staff and client preferences.
- Communicate clearly with both staff and clients, ensuring consistent updates and follow-through.

**Administration & Quality Compliance**
- Complete and maintain all client records, including assessments, review forms, visit logs, and feedback forms.
- Submit all documentation and reports accurately and on time to support CQC compliance and internal audits.
- Contribute to service improvement initiatives and help identify trends or patterns in complaints, incidents, or missed visits.
- Assist with CQC inspection readiness, promoting best practice and compliance across the care team.

**Working Hours**
- Monday to Friday: All On (Expected to be available and responsive throughout core hours and beyond when required).
- Office hours: 09:00 - 17:30 (Flexible depending on field duties such as early visits or late supervision).
- On-call Duties: One full weekend of on-call duty per calendar month, along with weekday on-call responsibilities (Monday to Friday), which include responding to urgent care needs and staffing issues

**Pay & Benefits**
- Pay Rate: £27, 000 - £29, 000 (depending on experience and qualifications)
- Allowance for travel between client visits
- 28 days annual leave (including bank holidays)
- Pension scheme and statutory benefits
- Ongoing professional development and training opportunities (e.g., Level 5 Diploma, Train the Trainer)
- Supportive and collaborative working environment
- Career progression opportunities within Caremark’s national network

**Essential Requirements**
- Minimum NVQ/QCF Level 3 in Health & Social Care (or equivalent)
- Experience working in domiciliary/home care, preferably in a supervisory or senior role
- Strong knowledge of CQC standards, person-centred care, and safeguarding
- Excellent communication, organisational, and leadership skills
- Ability to work under pressure and respond quickly to operational demands

**Desirable**
- Experience with electronic care systems (e.g., PASS, Access Care Planner, Access People Planner)

**Benefits**:

- Company pension

Application question(s):

- Do you live within 3 miles borough of Kensington, Chelsea & Westminster?
- Do you require sponsorship?

Work authorisation: