Customer Support Specialist

21 hours ago

Newhaven, United Kingdom PSi Talent Full time

**Customer Support Specialist**

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Customer Support Specialist Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Customer Support Specialist** **Requirements**
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma

**Customer Support Specialist Benefits**
- Pension 6% Salary Sacrifice
- Bonus
- Cycle to work scheme.
- Life assurance x 3 salary
- EAP
- Private Healthcare
- Benefits Hub
- Free Parking
- **PLEASE NOTE SPONSORSHIP IS NOT PROVIDED AT ANY POINT**_

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newhaven, East Sussex: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you require sponsorship? Please NOTE sponsorship is not provided

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer support in a manufacturing or engineering: 2 years (preferred)

Work Location: In person

Reference ID: CBWCCS

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