'customer Service Advisor'
2 weeks ago
_**Are you looking for a new opportunity working for one of the fastest growing motor companies in the UK?**_
- **Stoneacre Motor Group may have the position for you.**_
**The position - Service Advisor**
To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times
**A competitive basic salary and OTE up to £32000**
Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your earnings.
Support to develop your career through manufacturer training.
The chance to work on quality brands
**Benefits**:
- Attractive Salary
- Bonus Scheme
- 28 holidays (inc statutory bank holidays)
- Pension
- Modern and computerised equipment
- Job security from a growing business
- Overtime
- Staff Discounts
- On-site parking
**Key Responsibilities**:
- To manage all customer interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of the work required and agree time frames
- Manage the handover and administration of customer vehicles
- Explain the work carried out on vehicle, ensuring customers full understanding and authorisation
- Manage any necessary liaison with department manager regarding customer dissatisfaction
- Follow up in line with dealership procedures
- Understand and follow brand service requirements
- Maintain product knowledge on the full product range
- Maintain relevant systems ensuring accuracy at all times
- Accurately complete job cards and reports, including any descriptions of faults reported by the customer
**Key Competencies**:
- Communication
- Customer Focus
- Relationship Building
- Brand Alignment
**Experience**:
- Previous experience within a Customer Service delivery role
- Willing to attend manufacture training courses
- Competent in ICT, Maths & English
- Must have a minimum of 1 year service advisor experience
- Preferred experience with RTC & Kerridge /ADP Systems
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£32,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: One location
-
Shop Supervisor
3 days ago
Wallasey, United Kingdom Poundbakery Full time39 hours per week / full‑time / £12.71 per hour S&PB Retail Ltd have got over 120 shops (Sayers and Poundbakery) across the North West, North Wales, and Yorkshire and Midlands areas, with plans to expand even further! We provide our customers with a fast paced service in many high street locations with great tasting quality products including sandwiches,...
-
Christmas Customer Advisor
2 weeks ago
Wallasey, United Kingdom Boots Full timeSummary Job Reference: - 217901BR Wallasey, 36 Liscard Way Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Wallasey, 36 Liscard Way store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first...
-
Fabricator Welder
6 days ago
Wallasey, United Kingdom Flat Fee Recruiter Full timeJob DescriptionJoin a trusted engineering team building quality metalwork across the North West! Our client is seeking an experienced Fabricator Welder to deliver high-quality steel fabrication and site welding work in a varied, hands-on role.Fabricator WelderWallasey, Wirral – Workshop and Site workFull time, permanent – 39 hours per...
-
Customer Service Advisor
2 weeks ago
Wallasey, United Kingdom Auger Full time**_Do you have what it takes?_** We're looking for a _Claims Handler (Customer Services)_ to join the Auger family based at our state-of-the-art head office in Wallasey. **_ The benefits_** - An attractive starting salary of £22,111.80 rising to £23,857.62 after a successful 6-month probation period, plus 5.5% pension contribution. - Annual profit share...
-
Fabricator Welder
5 days ago
Wallasey, United Kingdom Flat Fee Recruiter Full timeJoin a trusted engineering team building quality metalwork across the North West! Our client is seeking an experienced Fabricator Welder to deliver high-quality steel fabrication and site welding work in a varied, hands-on role.Fabricator WelderApply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your...
-
Customer Service Advisor
7 days ago
Wallasey, United Kingdom NuEPOS Ltd Full time**About us** NuEPOS Ltd is a small business. We are fast-paced, innovative, challenging and our goal is to create the most customisable EPOS solution available whilst offering high customer service.. **Our work environment includes**: - On-the-job training - Flexible working hours - Growth opportunities **The job role will require the following...
-
Customer Service Apprentice
2 weeks ago
Wallasey, United Kingdom Auger Full timeDo you have what it takes? We're looking for a Customer Service Apprentice to join the Auger family based at our state-of-the-art head office in Wallasey. You will be fully supported to gain a Level 2 Customer Service qualification alongside thorough in-house training to excel at your role. Financials Starting Salary - £15,237.79 Annual Bonus – approx....
-
Customer Service Assistant
2 weeks ago
Wallasey, United Kingdom Altrade Finance Investment Limited Full timeCustomer Service Assistant Flexible and part time hours considered, for instance 9.30am to 2.30 Monday to Friday but we will consider alternatives. We are a company driven by a solid set of principles and purposes such as diversity, equity, and inclusion. Our working culture provides flexibility and naturally a ‘hybrid’ working model as standard. We...
-
Customer Service Assistant
5 days ago
Wallasey, United Kingdom Talent Bridge Full timeAre you ready to be a part of an exciting and rapidly expanding company in the service industry? We're dedicated to creating unforgettable customer experiences and forging lasting connections. Right now, we're searching for a passionate Customer Service Assistant to join our team in the vibrant city of Liverpool. As a vital member of our team, you'll work...
-
Customer Service Assistant/supervisor
7 days ago
Wallasey, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/Supervisor Hours per week: 25 Hourly rate: £11.50 - £12.00 Shift pattern: Mixed Shift Patterns If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times. Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the...