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Customer Service Assistant

2 weeks ago

Wallasey, United Kingdom Altrade Finance Investment Limited Full time

Customer Service Assistant

Flexible and part time hours considered, for instance 9.30am to 2.30 Monday to Friday but we will consider alternatives.

We are a company driven by a solid set of principles and purposes such as diversity, equity, and inclusion. Our working culture provides flexibility and naturally a ‘hybrid’ working model as standard. We want to benefit from the many positives that come by having a more diverse working culture throughout all levels of seniority and lines of business. Our workforce enjoys excellent benefits, a brilliant pension, and a host of other benefits to ensure you and yours are kept safe and protected.

**Role Value Proposition**:
Working within the Individual Customer Service Team, supporting our Individual Protection business line

The role will include reinforcing the product features and creating an environment to maximise retention opportunities by understanding customer circumstances, discuss alternative solutions available so they retain their existing policies and more importantly the benefits provided.

**Required**:

- Experience of using a strong customer focus, with passion for ensuring the customer receives the right support and solutions

**Required**:

- Ability to empathise and adapt personal style to diverse customer needs
- Articulate, excellent verbal telephone manner and good written communication skills
- Attention to detail
- A team player, with ability to use initiative
- Ability to work within strict deadlines
- Enthusiastic and motivated

**Job Types**: Part-time, Permanent, Temp to perm, Internship
Contract length: 6 months
Part-time hours: 22 per week

**Salary**: £1,051.10-£2,776.21 per month

**Benefits**:

- Company pension
- Flexitime
- Referral programme
- Work from home

Schedule:

- Flexitime
- Holidays
- Monday to Friday

Supplemental pay types:

- Commission pay
- Loyalty bonus
- Signing bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in United Kingdom, CH45 1JE