Team Supervisor

**Our Mission**

At Aramark, our mission is to enrich and nourish lives. Every day, we deliver an impact wherever people work, learn, recover and play. And we need talented, energetic, passionate people to help us do it.

**YOUR ROLE**
- **Polaris House, North Star Avenue**.

The Team Supervisor will work to ensure that all areas of people management, financial, food & beverage operations and client activities are met as per company requirements for Avondale Beyond the Trees. Within the 270 seat Seed Café ensuring excellent service delivery, ongoing innovation and meeting both company and client financial targets while ensuring client and customer satisfaction ratings.

Avondale Beyond the Trees is a state-of-the-art new visitor destination located in Avondale Forest Park, Co. Wicklow which is a strategic partnership between Coillte, Fáilte Ireland & EAK Ireland. Avondale was once home of Charles Stewart Parnell and is considered the birthplace of Irish forestry. On site there is a new build visitor centre which will offer a café and restaurant, craft and exhibition areas along with a 1.3km Tree Top Walk & Tower providing 360-degree views of the forest, the Avonmore river & the Wicklow Mountains. In Avondale House the living history tour will bring the Parnell family story back to life. An annual event programme will animate the overall destination.

**This is a permanent role working 40 hours per week, Monday - Friday.**

**Responsibilities**:

- Day to day Supervision of the Front of House Team to a high standard, in line with client contract & Catering Manager direction.
- Maintain appropriate financial information systems as required by Aramark.
- Ensure that the correct daily cash procedures are followed including Petty Cash, lodgements, Safe Checks, etc are followed as laid down by Aramark.
- Ensure all service & financial KPI’s are met.
- Support the inhouse team in both FOH & BOH to ensure high-standards are continually achieved.
- Work with the Catering Manager & Head Chef to promote an inclusive and friendly workplace.
- Work with & support the Catering Manager in regard to budgeted KPI’s, Team Training & Development, Customer Satisfaction.
- Adherence of all company procedures in the main food areas as outlined by Internal Audit team, HR team, OpX guidelines, Business Conduct Policy etc.
- Direct responsibility for full quality and safety compliance, including ensuring adherence to the Food Hygiene and EH&S legislation in the Seed Cafe.
- Build and maintain excellent working relationships with all department heads as well as key stakeholders in the Aramark & Polaris House.
- Monitor and evaluate Team performance and productivity, communicating weekly within the team and wider Aramark network.
- Primarily responsible for food standards and quality and overall operational excellence in the Main Restaurant.
- Ensure service levels are of the highest standard and consistent in the Main Restaurant.
- Maintain regular presence and visibility in the Main Restaurant area owning the environment and attitude of the FOH team.
- Identify opportunities in the Main Restaurant area and investigate potential growth targets with Catering Manager.
- Awareness of and adaptable to the Seasonal realities of the business.
- Other duties as required by Management.

Key Requirements
- 1 year plus as Supervisor in Café or similar
- Experience of standalone Food/Café Cash handling and POS systems
- Experience of autonomous Café or large Café/Restaurant Supervision
- A good degree of knowledge of Food Hygiene including HACCP
- A passion for fresh food and service.
- The ability to manage in a diverse environment with a focus on client and customer service.
- Ability to lead, motivate and develop a team
- Barista Experience and ability to train such skills.
- Professionalism and the ability to present and report on relevant business information
- Excellent interpersonal and influencing skills
- Advanced written and verbal communication skills.
- Ability to successfully implement positive changes.
- Hands on in the team mentality.

**About Aramark**
**Northern Europe - Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet **Northern Europe - About Aramark**

**Aramark Northern Europe is an equal opportunities employer.**

**Salary**: £11.00 per hour

**Benefits**:

- Company pension
- Free or subsidised travel
- On-site parking
- Sick pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (required)