1st Line Support Engineer
7 days ago
**Job Title: 1st Line Support Engineer**
**Location: Thame and Home**
**Salary: £20,000 - £25,000 per annum**
**Overview**:
You will be the 1st line support within a PC & MAC environment using Windows 10 & 11. With day-to-day software licensing / installation.
**Main Duties**:
- User/desktop support across a PC & MAC environment to a 1st line level, Windows 10 &11
- Managing the JML (Joiner, Mover Leaver) process and recommending improvements where possible.
- Day-to-day software licensing / installation.
- Writing and keeping up-to-date procedures for how to do everything.
- Asset & User management, keeping all asset documentation correct and updated.
- Stock control & management.
- AD/M365 user and security group management.
**Skills/Experience required**:
- 1-2 Years service/support desk experience in a 1st line level
- 1-2 Years Previsioning, On-boarding, and inducting new users
- Understanding of ITIL
- Ability to manage lots of tasks to completion, often prioritising parallel tasks.
- Asset management experience
- Active Directory Experience
- Office 365 / Azure Experience
- Customer-orientated approach
- Energetic, warm & good sense of humor
- Excellent communication skills both written and verbal. Clearly Spoken
- Self-Motivated
- Analysis of IT support tickets and prioritising accordingly
- Software installations
- Proactively search for improvements
- DESIREABLE - Microsoft Intune Experience
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