Ocean Import Lead Agent

1 week ago

Paisley, United Kingdom Expeditors, UK Full time

**Job Overview**:

- **Salary offer **DOE

**Scope of Position**:
**_ People_**:

- Support the manager where needed:

- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Be a guide for the team - mentor agents
- Assign training and follow-up development plans.
- Follow-up new hires training as per the company requirement standards.
- Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

**_ Customer service_**:

- Deliver best in class customer service to our customers at all times.
- Interact with our customers in arranging their international shipments, pro-actively monitor
shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.
- Ensure all communications are professional, timely and appropriately handled using the
best medium, for both internal and external correspondence.
- Ensure all documentation is supplied in a timely manner to customer and/or broker for
customs purposes.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.

**_ Operations_**:

- Understand department process flow, constantly looking for areas of improved efficiency.
- Track and trace shipments as required. To ensure pro-active customer communication. (eg. booking deliveries in advance or notifying customers of delays, etc..)

**Qualifications**:
2 years operational experience in Ocean Imports

**More Information**:

- ** **Payment frequency **Annual
- ** **Salary currency **GBP
- ** **Job street address **1 West Avenue
- ** **Job town/city **Paisley

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