Facilities Apprentice

Job Introduction
**Are you ready to take the first step in your Career within Facilities?**

**Do you want to secure an apprenticeship with a company where 88% of employees say it’s a great place to work?**

Your Housing Group now has an exciting opportunity to offer a Facilities Apprenticeship based at our Head Office and collaboration space in Birchwood, Warrington, and our existing Facilities team can’t wait to be given an opportunity to support you.

The Facilities Apprentice will be a valued, key member of our friendly and professional Facilities Team that deliver a tailored service, to all our employees and visitors to Your Housing Group.

One of the great things about this apprenticeship opportunity is the variety, no two days will be the same due to the wide-ranging services provided by the Facilities team, such as front of house reception duties, site security, managing corporate events, dealing with the incoming and outgoing post and deliveries as well as ordering essential goods and services required for the day to day running of the office.

This role is very much a customer facing one which requires a willingness to learn and a customer first mentality, driven by a desire to play your part in assisting the Facilities team to deliver the highest quality building services to all staff and visitors working at or attending YHG’s large 28,000 sq ft flagship head office, Youggle House.

Training will be provided in the following areas
- Reception duties including welcoming all building users in a friendly and professional manner, ensuring all external visitors correctly sign in and out and notifying staff of their visitors’ arrival and to look after that visitor until greeted by their YHG meeting host
- Help the Facilities team to sort, scan and distribute all incoming mail and record incoming carrier / courier deliveries, ensuring collection from the Post Room
- Help the team to process any outgoing post, including recorded and special delivery items, and to ensure it is franked and ready for Royal Mail to collect
- Print, envelope and frank mail as required on behalf of other teams working remotely or from home
- To help maintain adequate stationery, print, cleaning, hygiene and refreshment stocks; ensuring purchase orders are raised, approved and goods receipted in accordance with the Group’s payment terms
- Prepare meeting rooms in advance of scheduled start times; prepare refreshments for Board and Executive Leadership Team / Senor Leadership Team meetings as required.
- To help ensure the highest standards of housekeeping and cleanliness are maintained throughout the building.
- After training to undertake various building, health and safety and compliance checks
- To provide administrative support to the Facilities team and wider business as and when required.

**Ideally you will**

Have a strong appreciation of what good customer service looks like along with experience of dealing with customers directly themselves.

Have excellent IT skills with proficiency in Microsoft Office, particularly Word, Outlook and Excel, able to create basis Excel spreadsheets including simple formulas.

Possess clear and articulate communication skills, both written and verbal and an the confidence and ability to liaise with staff at all levels.

**What do we have to offer you?**

In return we offer the opportunity to gain not just a great first step into a facilties environment, but also to secure a **Business Administration Level 3 qualification** through Warrington & Vale Royal College.

**Other benefits include**
- £9609.60 - £18,964 (National Minimum Wage dependent upon your age)
- Potentially a full-time permanent role after successfully completing the apprenticeship programme
- 33 days annual leave
- Cashback Healthcare Scheme - where you can claim back for things like dental check-ups or visits to the optician)
- Modern and vibrant Head Office location
- Supportive culture,and a collaborative team who are on-hand to support you
- Opportunity to access a variety of training via our Learning Management System

So, if you are currently looking for an apprenticeship and are interested in pursuing a career within Facilities, then we would love to hear from you

YHG 1