Apprentice Payouts Handler

Here at ACG, we're all about supporting our customers with their cash flow efficiencies. Our products help them navigate tricky financial periods and bolster their growth ambitions, delivering an improved service to their businesses.

Today, ACG is the largest insurance claims funding partner in the UK; we process over 4,500 invoices a month for our customers.

**About the job**

**Job title**: Apprentice Payouts Handler

**Location**: ACG House, Warrington / Hybrid

**Overall purpose**: To manage invoices received from customer and ensure payments or contacting insurers and repair networks to recover funds.

**Reporting to**: Payouts Team Leader

**Role responsibilities**:
**What will the apprentice be doing?**
- Review and prepare invoice packs in order to make payment
- Build and maintain relationships with repairers whilst chasing outstanding documents for invoice packs
- Adding claims on to inhouse bespoke system maintaining a high level of attention to detail
- Calling insurance companies to discuss out of process details before funding claims

**Working week**:
Monday - Friday with 1 hour lunch break, either 35 or 40 hours per week.

**About you**:
**What training will the apprentice take and what qualification will the apprentice get at the end?**

You will work towards your level 3 Business Administration apprenticeship. All training will be carried out at the workplace via tutor led monthly sessions from 1st 2 Achieve Training Ltd.

**What is the expected career progression after this apprenticeship?**

When you have successfully completed the apprenticeship, there is a permanent position available. The company are also growing so more senior and manager roles will become available as the business evolves.

**Skills required**:
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Microsoft suite skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Customer service

**Qualifications**:
GCSE or equivalent Maths and English (Grade Level 4 or C equivalent) Essential

**Things to consider**:
The role is mainly computer and office based

**What we offer**:
ACG House is based in Warrington with fantastic onsite facilities. As a member of the team, you’ll benefit from a suite of benefits that can be tailored to your needs. We’re a collaborative and sociable team, reflecting how our customers like to engage with us.

We develop our teams and support people through investing in specialist training and accreditation including CII, sales, apprenticeship and management development.

**Package**: salary, bonus, benefits, pension & 20 days holiday - increasing to 25 days

**Perks**:
Annual bonus. £50 per month Pick and Mix scheme - company contribute £50 for benefits including gym membership, Perkbox, monthly on-site massage and cash plan (claiming back prescriptions).

**Our Vision & Mission**:
To be the innovative financial partner for the insurance sector.

Promoting a different way of thinking to unlock potential, growth and efficiencies. Empowering our people to deliver disruptive funding solutions to our customers.

**Job Types**: Full-time, Permanent, Apprenticeship

Pay: £18,964.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Gym membership
- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Warrington, WA3 7QU: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: Hybrid remote in Warrington, WA3 7QU