Coordinator

2 weeks ago


Cardiff, United Kingdom BU-UK Infrastructure Full time

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for **OFNL Wholesale Co-ordinator** who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

**As the OFNL Wholesale Co-ordinator your key responsibilities are**
- To act as a central point of contact for Internet Service Providers and all stakeholders for OFNL Wholesale.
- Provide a timely and accurate response to enquiries to ensure that accurate information is provided.
- Project manage the delivery of accepted quotations and orders for OFNL wholesale services, ensuring all orders are delivered in the requested timescales liaising with all stakeholders.
- Act as a point of contact for Internet Service Providers for OFNL Portal queries and provide any training required on the operation of the OFNL Portal, when requested.
- Perform regular reviews and progress calls with Internet Service Providers, to obtain feedback and manage any issues raised through to resolution.
- Provide monthly reporting relating to OFNL Wholesale Orders.

**About you**
- Experience in developing and maintaining relationships at all levels
- Previous experience in a technical support role
- An understanding of wholesale telecoms
- Excellent customer service skills
- Able to identify and resolve problems

**What can you expect from us**
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- Enhanced maternity, paternity and adoption pay
- £750 net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

For more information on this role please contact our resourcing team and quoting the job title and job reference: Job reference - BUU1044801

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: BUU1044801


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