Head of Technology, Governance

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Director of Governance, Performance and Talent Management will lead the development and execution of governance frameworks, performance management disciplines, and technology business management practices to elevate organisational effectiveness. This senior leader will ensure that technology investment consistently delivers measurable business value, while cultivating a high-performance culture across the Technology function. It will also drive activities to ensure the attraction, development, engagement and retention of our people and top talent.

The role is accountable for driving transparency, strategic decision-making, and commercial optimisation across technology cost structures and value realisation. It will oversee Technology Business Management (TBM), FinOps, and cost allocation models, embedding robust performance management practices that enable Technology to operate as a value-generating partner to the business. This will also include transparent and structured reporting to the CITO and the Technology leadership team, and to the Group Board and Executive Committee, with appropriate tools and data for efficient decision making. The Governance & Performance Director is also responsible for the development, maintenance and improvement of our Technology Services Catalogue and Services Cost Allocation model, including Apptio Cost Transparency and IT Planning implementations. These solutions drive Technology cost transparency and provide insights to support the effective management of costs, strategic decision making and budgeting & forecasting

This role works for the Technology Chief Operating Officer within the Technology Department, who has a focus on the management, efficiency, strategic planning and transformation of the Technology function as a whole. The Technology COO organisation includes a number of central Technology functions, including this new role focused on governance and performance.

The role includes
- Working with and through Finance to continue to develop a cost allocation model for Technology which empowers the business community to make decisions for costs they can influence, ensuring each business understands the drivers for the cost and is empowered to decide the level of spend they want to incur.
- Help drive cost ownership responsibility into the Technology organisation, and provide tooling via IT Planning to ensure detailed budgets are understood and managed effectively.
- Support the COO / CITO and the lines of business (LOBs) to execute on core business processes (e.g. financial planning, succession management, reporting) in a standardised manner and with high-quality, enabling effective and efficient operations of Technology
- Drive consistent governance / performance management of service catalogue activities supported by transparent service costs, financial reporting and optimisation to align business value with technology costs and drive identification of TCO reduction opportunities.
- Support the financial management practices for Technology, ensuring we meet financial plans, address risks and opportunities, and manage the headcount and cost profile of the resource within Technology.
- Deliver a slick, professional, high impact engagement with GEC and peer organisations.
- Ensure strong governance for the function aligned to the corporate governance model, and ensuring effective discharge and oversight of SMF24 responsibilities.
- Establish and manage people-related processes and practices that ensure a culture of strong performance and engagement, with skills maintained to support our strategy, and the attraction, development and management of our talent.

Key Accountabilities
- To work as part of the senior leadership team of the Technology COO and to be an active member of the CITO broader leadership team.
- To work collaboratively with colleagues and take personal accountability to maintain and enhance controls that are the responsibility of this role. To support improvement of the overall control environment, customers outcomes and a reduction in M&G’s operational risk.
- To ensure the Leadership Team of CITO have confidence in our operations and strategy and believe the direction being