Hotel Receptionist Maternity Cover

2 weeks ago

Poole, United Kingdom RNLI Full time

The RNLI College in Poole is looking for a 12 month maternity cover, **Hotel Receptionist** to join our busy and thriving team.

RNLI College is the home of RNLI training, where willing lifeboat volunteers from across the UK and Ireland are trained to become able crew members. It’s also a 60 bedroom hotel, conference venue, wedding venue and event venue like no other.

Role: Temporary (12 month maternity cover) full-time hours 37.5 a week, shifts between 7am till 10pm, 5 days a week including evenings and weekends.

**Salary**: £10.50 ph

Opera hotel system knowledge is ideal but not essential.

**Key elements of the role**:

- To work within the reception team at the RNLI
- To assist with any requirements or requests made by clients and their guests with regard to special requirements, room set up, audio visual, and any other information and pass on the relevant people
- To answer the switchboard/telephone in a professional and personable manner
- To report and where possible take action about customers complaints and compliments
- To operate & maintain effective use of computerised booking & billing system
- Creating reservation on the hotel management system (Opera)
- Checking in and checking out guest into the property ensuring all details are capture that are required.
- Promote good relationships with all staff and customers
- Be responsible for cash handling and reconciliation and enduring that all amounts balance daily
- To positively promote the company in both general conduct and standards, be an ambassador of the RNLI

**Key competencies and Skills**:

- Friendly and warm personality
- Able to communicate at all levels
- Professional appearance and conduct
- To liaise with other departments to ensure good communication and to offer support
- Flexible & organised approach to the role
- Capable of working on own initiative with minimum supervision
- Excellent communication skills
- PC literate with keyboard competency
- High level of accuracy, numeracy and literacy
- Effective listening skills

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

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