Hotel Receptionist

1 week ago

Poole, United Kingdom RNLI Full time

Mitie at RNLI College in Poole is looking for **full-time Hotel Receptionist** to join our busy and thriving team.

RNLI College is the home of RNLI training, where willing lifeboat volunteers from across the UK and Ireland are trained to become able crew members. It’s also a 60 bedroom hotel, conference venue, wedding venue and event venue like no other.

Role: permanent, full-time 37.5 hrs a week, shifts between 7am till 10pm, 5 days a week including evenings and weekends.

Opera hotel system knowledge is ideal but not essential.

**Key elements of the role**:

- To work within the reception team at the RNLI
- To assist with any requirements or requests made by clients and their guests with regard to special requirements, room set up, audio visual, and any other information and pass on the relevant people
- To answer the switchboard/telephone in a professional and personable manner
- To report and where possible take action about customers complaints and compliments
- To operate & maintain effective use of computerised booking & billing system
- Creating reservation on the hotel management system (Opera)
- Checking in and checking out guest into the property ensuring all details are capture that are required.
- Promote good relationships with all staff and customers
- Be responsible for cash handling and reconciliation and enduring that all amounts balance daily
- To positively promote the company in both general conduct and standards, be an ambassador of the RNLI

**Key competencies and Skills**:

- Friendly and warm personality
- Able to communicate at all levels
- Professional appearance and conduct
- To liaise with other departments to ensure good communication and to offer support
- Flexible & organised approach to the role
- Capable of working on own initiative with minimum supervision
- Excellent communication skills
- PC literate with keyboard competency
- High level of accuracy, numeracy and literacy
- Effective listening skills

**What you’ll get in return**:
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits. Our Employee of the Month Scheme gives out monthly vouchers, we give Life Assurance to all employees, and you and all members of your household will have access to a free Virtual GP Service. You’ll also be able to access out online e-learning platform.

**Salary**: £10.22 per hour

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