Deputy Manager
4 days ago
**Deputy Manager - Newcastle**
H&T began serving communities in London in 1897. Since then we have expanded to become one of the oldest and leading pawnbrokers in the UK. In recent years, H&T has accelerated its development by adding new products and services, expanding the store networkand developing a complete online service. Our continued investment in the business and the communities we serve has resulted in us being the largest pawnbroker, offering a high standard of customer service to all our customers.
Due to our continuing success, we are seeking a driven, motivated Deputy Manager / Assistant Manager for our store in Newcastle with a strong emphasis on the retail sales side with a steady work history within managing a good size sales team. Not only isthis about building customer relationships, but motivating the team to maximise sales and being driven and passionate.
**Assistant Manager/Deputy Manager/ Retail Supervisor**
Assisting the shop manager in overseeing the daily operations of a shop. You’ll be expected to meet specific operations standards, financial goals and objectives as well as maintaining a high level of customer satisfaction.
**Key responsibilities**:
- Establishing great customer relations atmosphere by greeting every customer and providing the customer with a prompt and efficient service
- Administering loan products whilst explaining all the necessary information to the customer
- Assisting in sourcing and recruiting Retail Assistants
- Assisting with the training and development of staff
**Skills required**:
- Customer service experience within a retail environment
- Some supervisory or management experience is advantageous, but not necessarily essential
- Good understanding of Maths
- Fluent English speaker
**The person**:
- Must have excellent communication skills
- Approachable and helpful
- Friendly and engaging demeanour
- Reliable and trustworthy
- Excellent rapport builder
**What we offer**:
- Based in our Newcastle store
- Permanent, **full time role, working 5 days per week**, between Mondays and Saturdays
- **Extremely competitive salary level and fantastic achievable bonus**:
- Company benefits including holiday pay, pension and season ticket loans
- Working as part of a friendly team
This is an amazing opportunity to join our highly regarded industry and to be part of our growing success which is going from strength to strength.
Competitive salaries, + Bonus + Benefits include discount on items and life insurance.
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