Customer Service Advisor

2 weeks ago

York, United Kingdom Mears Group Full time

Annual salary: up to £14,404.43
- Job Posting Advert
- Call Handler / Planner -Monday
- Friday 17:00- 22:00- Do you want to work for one of the leading providers in the housing, homecare and support market industry in the UK? Are you somebody who is open to new opportunities, has a visionary approach and a strategic thought process? An exciting opportunity has arisen for a Call Handler / Planner to join a new business function within our repairs and maintenance division.- Mears Group PLC provides rapid response and planned maintenance services to local authorities and Registered Social Landlords. Delivering in excess of 6,000 repairs every day to a portfolio of over 1,000,000 homes nationwide.- As a Call Handler, You will work as part of a local team providing an emergency out of hours call handling service to Mears Group Clients. Ensuring jobs are accurately diagnosed, prioritized and that the correct operative is dispatched whilst ensuring high levels of customer service and adherence to client KPI’s at all times.- You will ensure jobs are accurately diagnosed, prioritised and that the correct operative is dispatched whilst ensuring high levels of customer service and adherence to client KPIs.- As well as this you will have accountability for the following:
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
- Plan & dispatch works to operatives, ensuring they have the correct skillset to affect a first-time fix/make safe.
- Undertake other administrative tasks as directed by the Call Centre Manager/Supervisor, including but not limited to booking gas servicing appointments and logging customer satisfaction calls/surveys.
- Monitor operatives progress on jobs, communicating with residents where required and ensure Mears Lone Working procedures are always adhered to.
- Be customer focused and deliver exceptional customer service.
- Working Hours- Please note, if shortlisted you will be expected to work the following shift patterns. The Mears Group Recruitment team will be in touch to discuss your working hours. We endeavour to be flexible when taking into account your availability wherever possible.- Weekend - 24 Hours, 08:00 - 20:00, with a 1 Hour Lunch-
- Mears Group recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.-
- #TJ

  • Customer Service Advisor

    1 week ago

    York, United Kingdom Page Personnel Full time

    Opportunity to join an International leading business within their industry - Progression opportunities available! **About Our Client**: I am currently working with an industry leading business based in York to recruit a Customer Service Advisor to join their team on a permanent basis! This is a great opportunity for somebody wanting to pursue their career...

  • Customer Service Advisor

    2 weeks ago

    York, United Kingdom Michael Page Full time

    Are you experienced within customer services and looking for that next step in your career? Do you currently work in retail or hospitality and looking to transfer those skills with a business that will provide full training? Would you like to join a business that will invest in you from day one and offer an excellent career path? Then this could be the role...

  • Customer Service Advisor

    2 weeks ago

    York, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in York is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UKs leading provider of Community Equipment Services, we deliver...

  • Customer Service Advisor

    5 days ago

    York, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in York!To work for a reputable business within the Insurance Sector!About Our ClientAre you experienced within customer services and looking for that next step in your career?Do you currently work in retail or hospitality and looking to transfer those skills with a business that will provide full...

  • Customer Service Advisor

    2 weeks ago

    York, United Kingdom Michael Page Full time

    Job DescriptionAre you experienced within customer services and looking for that next step in your career?Do you currently work in retail or hospitality and looking to transfer those skills with a business that will provide full training?Would you like to join a business that will invest in you from day one and offer an excellent career path?Then this could...

  • Customer Service Advisor

    2 weeks ago

    York, United Kingdom Business Waste Full time

    **Position: Customer Service Advisor** We’re looking for a confident and ambitious Customer Service Advisor to join our growing business. The role is in our fast-paced customer service team, responsible for managing daily inbound customer and supplier enquiries. You’ll work to maintain our reputation for great customer service for our existing customers...

  • Customer Service Advisor

    2 weeks ago

    York, United Kingdom Leisure World Group Full time

    **Customer Service Advisor** We’re now recruiting for **Customer Service Advisors** Leisure World are looking for fresh faced, enthusiastic people to join a busy and bustling retail environment - selling many outdoor and recreational product lines as well as managing the service and repair needs of customers caravans and motorhomes. Specialisms of the...

  • Customer Service Advisor

    1 day ago

    York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Service Advisor **Customer Service Advisor** **York Hospital | Ward | bank | part time.** **£12.00 per hour dependent on experience** **0 hours per week** We are currently looking for a Customer Services Advisor to join our team on the ward in our York Hospital. You’ll love your career at Nuffield Health. Our unique approach to...

  • Customer Service Advisor

    1 week ago

    York, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 30 hours per week, working on a rota bases covering Monday - Sunday between the hours of 08:00 - 20:00. **Salary**: £19,500 per annum **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here at...

  • Customer Service Advisor

    2 weeks ago

    York, United Kingdom Q4 Bathrooms Full time

    Q4 bathrooms are a national bathroom distribution business supplying the trade. we are hiring for an internal sales advisor. To process sales orders on to the computer system ready for picking by the warehouse staff To maintain a high degree accuracy whilst putting customer orders on the system To manage customer expectations and insure high levels of...