Receptionist/relief Clerical Officer

2 weeks ago

Mountain Ash, United Kingdom Cwm Taf Morgannwg University Health Board Full time

The post holder will be able to use a variety of communication and interpersonal skills and foster good working relationships at all levels. The post holder will : Communicate with patients, colleagues, members of the public and other agencies involved in patient and non-patient care both within the University Health Board or other outside agencies. Receive and transmit routine information requiring tactful, persuasive and empathetic skills when dealing with distressed patients and carers in person or by phone. The post holder will be able to diffuse potentially confrontational situations by using diplomacy, tact and empathy when dealing with patients/relatives and members of the public who may be aggrieved or irate.

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