Customer Service Administrator

3 days ago

Taunton, United Kingdom Optima Health Full time

**Job Title**: Customer service Administrator
**Location**:Taunton, TA1 3FB
**Salary**:£18,278
**Contract Type**: Permanent
**Hours**: FT 37 hours, Monday - Friday

**About Us**

Optima Health are a UK market leader in the provision of Occupational Healthcare and wellbeing services. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

We deliver comprehensive services, including absence management, fitness for task assessments, health surveillance, vocational rehabilitation, and wellness programmes, as well as a full range of diagnostics and treatments

We are a forward-thinking, rapidly growing organisation who are keen to invest in people and support them to ensure their long-term career progression. We are a company who are going places and we want you to come with us

**Main Duties and Responsibilities**
- Liaising with stakeholders to book appointments in line with KPI’s
- First point of customer contact via our helpdesk
- Correctly logging all activities and notes within our occupational health portal
- Able to manage their own work load & help with ad hoc tasks & annual leave.
- Strong attention to detail
- A good team player, but can still work independently
- Meeting clinical governance standards by adhering to principles of confidentiality, access to medical records and preventing data breech
- To deliver and maintain the highest standards of healthcare administration, in line with Optima Health’s standards and values
- Ensuring Optima standards are always followed and GDPR guidance is adhered to
**Experience, skills and knowledge required for the role**
- Administration or customer service experience
- Good written and verbal communication skills.
- Good attention to detail.
- Able to meet targets and deadlines.
- Able to work under pressure and against challenging timescales.
- Solutions focused.
- Good IT / PC skills including Microsoft packages.
**What Can We Offer You?**
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Fantastic pension scheme
- Life assurance
Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

Reference ID: 2891

**INDOP3**

**Job Types**: Full-time, Permanent

**Salary**: £18,278.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Referral programme
- Sick pay
- Wellness programmes
Schedule:

- Monday to Friday
- No weekends

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