Billing Administrator
1 week ago
**About The Role**:
We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a motivated and experienced Billing Administrator to join our billing team.
As a**Billing Administrator, you will be assisting the billing team leader in the set up of new customer bills, working closely with other departments and team members daily. You will also ensure that issues are resolved in a timely manner, managing customers’ expectations, and ensuring excellent customer service throughout.
**Please note that this role is office based in Bournemouth.**
**Benefits for a Billing Administrator choosing to work with 4Com include**:
- Competitive salary of £25,000 per annum.
- An exciting, fast paced role with future progression opportunities.
- 24 days holiday + bank holidays. (Increasing by 1 day each year).
- Refer a friend scheme.
- Vodafone Advantage Discount.
- Monthly Company Targeted Draw and Incentivised Lunches.
- Discounted Gym Membership.
- Employee Assistance Programme.
- Cycle to work scheme.
- Company pension.
**In return for this, we are looking for someone who has**:
- Previous experience in a customer service and administration environment.
- Experience working in a fast-paced environment all whilst delivering the best customer service.
- Be a strong communicator and influencer.
- Experience within complaints or customer retention department will be advantageous.
- Be organised and proficient in both written and verbal communication.
**What would I be doing as a Billing Administrator at 4Com?**
- Set up new customer bills.
- Input customer billing information into our bespoke CRM system.
- Handle all customer queries relating to any bills.
- Manage the monthly billing process.
- Escalate any complaints in a timely and efficient manner to the Team Leader.
- General administration duties.
**Please note this role will not be commencing until after July 2025**
Should you feel that this role is your ideal next job opportunity, please get in touch with us today.
Full ‘Rights to Work in the UK’ checks will be completed during the interview process.
**About Us**:
- 4Com Technologies Limited has been supplying phone systems to UK businesses for 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
- We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
- We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
- Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
- When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.
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