Collections Administrator

Pennon Water Services t/a Source for Business is a national business water retailer delivering simple accurate and timely billing to c. 100000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment developing and continuously learning to ensure we are all working at our best and were looking for enthusiastic people to join our growing team and be part of our continued success.Do you want to work for a company that values its people where you will be able to make an impactAre you an excellent communicator with a strong work ethic and a methodical approachHave you exceptional customer service skills and Insolvency KnowledgeWe currently have an opportunity for a Collections Administrator to join our Aged Debt Team based in Bournemouth. Joining us on a 12 month fixed- term contract basis you will receive a competitive salary of 26299 to 28333 per annum depending on skills and experience plus excellent benefits. About the roleThe Collections Administrators role is to contribute to the financial viability of PWS through collecting payments and applying the appropriate intervention for each commercial customer to maximise the level payments collected.The scope of this role is based in Bournemouth working with nationwide customers and operates during office hours.What youll be doing:Negotiate the payment of overdue bills or outstanding payments via inbound and outbound telephone calls and in writing.Effectively communicate with customers to establish the reasons for arrears and identify suitable and realistic solutions based on individual customer circumstances and in accordance with company policy. Customer account reconciliations and analysis and provide customers with in-depth details of outstanding bills and allocations. Establish and maintain effective working relationships with co-workers peers internal and external customers ensuring exceptional customer service standards and credit control procedures are achieved. Provide administrative support in relation to billing of accounts reconciliations and payment processing.Advise customers of commercial disconnection procedure in line with company policy.Manage own case load to ensure contact is made in a timely manner in line with SLA. Work and contribute to individual and team targets. Recognise opportunities for improving debt intervention practices to maximise return of collection and implement appropriate actions when appropriate.Proactively monitor and manage repayment arrangements made with customers. Maintain accurate records of contact with customers.Escalate collection issues to prioritise problem/complaint to help enable prompt payments. Use judgement to assess customer accounts and discuss with Team Leaders where cases are to pass for legal action if applicable.Actively promote where possible all PWS products and services and identify Commercial UREP/VAS opportunities.Advise customers by email and telephone of payment allocation and request details and remittances.What we are looking for:Educated to GCSE grade A-C or equivalent Previous experience of working in credit and debt managementExperience of negotiating debt and credit control within a similar roleDemonstrate understanding of litigation processPrevious experience of working in a commercial environmentDemonstrate you have a sound understanding of business goals and objectivesEvidence of excellent communication skills both written and verbal along with listening and questioning skillsDemonstrate excellent levels of customer service and interpersonal skills with the ability to manage difficult customer situationsEvidence you have excellent organisational and time management skillsAbility to constructively challenge accepted thinking and methods by generating and embracing innovative ideasAccurate data entry skillsWhats in it for you:Pennon Water Services is part of the Pennon Group and at Pennon who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition. We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. In return we offer an excellent range of benefits including:Generous holiday allowance plus bank holidaysA discretionary BonusCompetitive Contributory PensionShare-save SchemeVarious health benefitsWellbeing support programmesA range of Group DiscountsCycle to Work SchemeFinancial support servicesAnd plenty moreClosing Date: 7th November 2025Please note that the successful candidate will be subject to a mandatory DBS check and Credit check as part of the onboarding process.Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.Required Experience:Unclear Seniority Key Skills Hadoop,Microsoft Windows Server,Windows,Apache,Linux,SAN,Shell Scripting,System Administration,Administrative Experience,Scripting,Oracle,Troubleshooting Employment Type : Contract Experience: years Vacancy: 1 Yearly Salary Salary: 26299 - 28333