Customer Services Workplace Trainer
7 days ago
**Vacancy No**
VN891
**Employment Type**
Full-Time
**Primary Work Location**
People's Partnership - HQ
**Description**
People's Partnership have an exciting opportunity to join our growing team as a Customer Services Workplace Trainer (Support Hub).
This is a 9 month fixed term contract role.
Main Purpose:
- Create, prepare, co-ordinate and deliver operational training to ensure employees have the knowledge and skills required to carry out their roles effectively.
- To support the operational Managers and Team Leaders in identifying training needs
- Collaborate with colleagues across the organisation who also have training responsibilities to ensure a joined up and impactful learning service is offered to our people.
- Coach and support experienced Customer Service Executives in preparing and delivering training.
Skills & Experience:
Essential
- Training Qualification e.g. CIPD level 3 or equivalent professional knowledge gained through significant experience working as a workplace learning & development professional.
- Extensive experience of using the full training cycle within a workplace setting, ideally within the Pensions or Financial Services sector
- Experience of planning and co-ordinating multiple training sessions
- Experience of developing and delivering learning interventions to operations or customer service staff within the Pensions or Financial Sector
- Experience of working closely with stakeholders to identify and define training needs
- Confident deliverer of training
- Financial services knowledge (ideally in pensions and auto enrolment)
- Excellent communication and interpersonal skills
- Excellent role-model with the confidence to provide feedback that challenges and supports
- Excellence in Customer Services
- Organisational and planning skills
- Strong ability to work with and across other business units
- Ability to meet deadlines within tight timelines
- Ability to use Microsoft Office and Outlook
- PC Literate
Desirable
- Relevant qualification (CF1 or FA2) to be passed in probation if not already obtained
- Pensions qualification (particularly PMI Certificate in Auto Enrolment)
- Knowledge of pension legislation
**Perks**
**Salary Range**
**Job Types**: Full-time, Contract
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