Bank - Emergency Care Centre Administration Officer
5 hours ago
To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner. To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems. To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations Answering face to face enquiries from patients and clinical staff within the department Work as a team and autonomously delivering a comprehensive administration / clerical service to all areas within the Emergency Care Centre. To manage appointment systems, patients registration systems and all other service software.
In addition, booking, rescheduling and cancelling patient clinic appointments Maintaining patient computer and paper records To offer flexibility around the working patterns to ensure adequate staffing levels during all service hours. As an Emergency Department post holders will be expected to work on a 24hr rota including weekends and Bank Holidays including Christmas and New Year. Liaising with internal and external agencies Ensuring Discharge Summaries are raised and sent out in a timely manner. Maintain the high standards of the Emergency Care Centre and all departments associated within it.
Provide excellent customer services to all our patients and visitors to the service. Assist in the training and development of new staff. This role with require you to: Use own initiative/decision making out of hours and at weekends without supervision. In the event of a Major Incident you would be expected to attend the ED and assist in the smooth running of the incident Out of hours Emergency Department clerical staff is the first point of call for all visitors when the information desk is closed.
This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC
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