Business Office Team Leader

**Team Leader | Business Office | Finance | Liverpool | Full time | Permanent | 37.5 hours | Competitive salary + excellent benefits**

Spire Liverpool Hospital is currently looking to recruit for an experienced Leader/Supervisor to join their finance team as Business Office Team Leader on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.

**Contract type**:_Permanent, full time _

**Working hours**: Monday to Friday 9 am to 5 pm

Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the North West of England. With a full multidisciplinary medical team, we’re specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we’re committed to looking after you and your health.
- As Business Office Team Leader, you will be responsible to manage, monitor, evaluate and develop the effective, efficient and quality operation of the hospital’s Business Services team through strict compliance to Spire procedures. _

**Duties and Responsibilities (not limited to)**:

- To be responsible for the day-to-day management and supervision of the business office including performance reviews, objective setting and training
- To call off daily and monthly reports and action them accordingly to specified work instructions
- To ensure all billing is actioned promptly and accurately in line with Spire procedure identifying billing problems, placing billing alerts, suspending and clearing as required. Follow up on billing queries and ensure prompt resolution
- Identify & review any departmental performance issues providing appropriate training and support when required
- To co-ordinate all Business Services processes and ensure suitable levels of cover for all tasks
- To ensure the completion of month end returns as required for accruals, pre payments, and banking transactions.
- To co-ordinate the request for payment of standard invoices, consultant fees and patient refunds

**What do you need to have?**
- Experience of working in a managerial / supervisory position in a similar environment is essential
- Highly numerate
- High degree of accuracy and a methodical approach to workload
- IT literate and a competent user of the MS Office suite of products with an advanced working knowledge of Excel, including formulas and V look ups
- Strong focus on delivering and meeting customer expectations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- The ability to work effectively as part of a team
- Able to work under pressure and to tight deadlines
- Ability to work on own initiative and prioritise demanding workloads accordingly

**Benefits**

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Life assurance
- Free DBS
- Free Car park
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

**Our Values**

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**_For us, it's more than just treating patients; it's about looking after people. _