Head of Technical Services

4 days ago

London, United Kingdom INTEC SELECT LIMITED Full time

**Head of Technical Services - SaaS - £750 PD Inside IR35 - 6 Month Contract**
**Overview**:
An excellent opportunity has arisen with a global organisation who provide a range of SaaS based digital and data driven services within the retail sector. We are looking for a Head of Technical Services who is accountable for the efficient and effective deliveryof a standardised set of services. This is a high profile role within the retail sector engaging at a senior level with the industry's biggest brands.
**Role and Responsibilities**:

- Manage the delivery of service support to customers maintaining a level of excellence against SLA targets
- Design, implement and improve services to support the business unit upon changes and reviews
- Create, enhance, and improve on service offerings to enable the delivery of M2M projects for customers
- Manage the portfolio of implementation projects for customers with relevant structure, project tracking and management reporting measures
- Manage the lifecycle of projects from the strategy through to the review of delivery to enhance processes
- Create and maintain the capabilities to deliver client on-boarding for non-M2M clients

**Essential Skills and Requirements**:

- 10+ years of experience in delivering ITSM in a Service Provider background within B2B & B2C
- 10+ years' experience in the retail or FMCG industry to support being an industry consultant
- 5+ years of leading a delivery team inclusive of operational support and integrations
- 5+ years' experience in agile delivery and project management of SaaS platforms with external clients
- 5+ years of leading Operational Support teams for SaaS platforms within 2nd / 3rd line levels
- Experience in creating and negotiating SLAs with 3rd party services to deliver operational support
- Experience in delivering process improvements and influencing change at board level
- Experience in building teams and coaching of internal talent to support succession planning

**Contract Details**:

- £750 Day Rate - Inside IR35
- 6 Months
- London, City - 3 days from office, 2 days from home

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