Head of Pensions Technical Services
4 days ago
Head of Technical Services – Hard FM / Engineering Leadership Location: East London
Technical & Support Services Director
We’re looking for an exceptional Head of Technical Services to take strategic and operational leadership of Hard FM services across a major East London portfolio. This is a senior management position with full P&L accountability, responsibility for statutory compliance, and ownership of technical service delivery across a broad and complex estate.
If you’re a commercially astute technical leader with deep engineering knowledge, a passion for safe and compliant delivery, and experience shaping high-performing FM operations, this is a rare opportunity to drive strategy, influence transformation, and lead a large multidisciplinary team.
As Head of Technical Services, you will:
Shape and implement the compliance and engineering strategy across building services, fabric, and associated FM technical functions.
Ensure all statutory, mandatory, and contractual requirements are met, including CDM, SFG20, HTMs, British Standards, and asset handback criteria.
Build strong working partnerships with Compliance, H&S, Lifecycle, PMO, Commercial, Procurement, and Operational Leads.
Drive improvements in process, safety, service quality, and technical governance across a large and diverse portfolio.
Lead defect management, supplier performance, subcontractor oversight, and safe delivery of all technical works.
This is a leadership role that blends operational control, technical authority, commercial ownership, and strategic input into the future of the FM service.
Maintain legal and contractual compliance across all Hard FM operations.
Develop and implement policies, procedures, and technical standards in line with legislation and organisational strategy.
Collaborate with Hard Services Managers to ensure safe and compliant engineering delivery.
Own and manage Hard FM P&L performance, ensuring efficient, value-driven service delivery.
Manage subcontractor performance, including monthly performance management with key suppliers.
Support operational teams by providing expert technical guidance on major issues.
Lead on compliance for Fire, Water, and Asbestos—including timely remedial actions.
Actively contribute to business development and evaluation of new opportunities or variations.
Oversee asset register accuracy, CAFM data, and evidence-based decision-making.
Support Lifecycle planning through detailed analysis of reactive and remedial tasks.
Recruit, develop, and manage Hard Services Managers and technical teams.
Legislative & mandatory compliance expertise
Strong commercial and financial acumen
Senior operational management experience in Hard FM or technical services.
Experience managing lifecycle, PMO, and building defects.
Commercially astute with experience delivering cost-effective, safe, compliant services.
High visibility across the business and with major clients.
Significant scope to shape engineering strategy and performance.
Opportunity to lead meaningful improvements across safety, compliance, and service quality.
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