Client Support Co-ordinator

4 days ago

Birmingham, United Kingdom Selwood Full time

The Client Support co-ordinator will a key contact for our nationwide branches and will be responsible for the management and processing of any missing or damaged equipment that occurs whilst our pumps are out on hire. The Client Support Co-ordinator will have daily contact with many different stakeholders across the business so no two days will be same so this role will be ideal for those that thrive on a busy, ever-changing environment.- This role is based at our Birmingham (Willenhall) branch.**Main Responsibilities**:

- To build solid working relationships with the customer and internal staff.
- Investigate, communicate, negotiate and process missing, damaged and other operational charges as per internal procedures.
- To act as a single point of contact for customers.
- To ensure that all specific customer policies and procedures are adhered to.
- To take ownership of customer problems and complaints, escalate them to an appropriate member of the team who, in turn, will take ownership but with continued support.
- Administration of contracts, damage letters and invoices.
- To ensure that QHSE procedures are complied with.
- To maintain accurate records to produce KPI analysis.
- To ensure that communication with the customer is upheld as per agreed timescales.
- To liaise with the national pump rental branch network and sales teams to ensure high levels of service are maintained.
- To manage and resolve disputes or escalate when required.

**Qualifications & Skills**:
- Essential:

- Excellent communication
- Literacy skills
- Numeracy skills
- Negotiation skills
- Organisational skills
- Word
- Excel
- Preferable:
- PowerPoint
- Pump hire industry experience would be an advantage

**What we can offer you**:
***
- Competitive salary
- Bonus Scheme with quarterly & annual element payable
- Pension scheme (contributory salary sacrifice)
- 24 days holiday + 8 Bank Holidays
- Increasing annual leave entitlement with long service
- Support development and training
- Employee assistance programme
- Employee discount scheme
- Employee referral scheme

**Workdry International Ltd is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

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