Customer Success Associate £25k Motion Capture

7 days ago


London, United Kingdom GradBay Full time

**Company Description**

This business develops patent pending AAA quality marker-less motion capture technology powered by computer vision and deep learning. Our software runs off any camera, can capture any relative volume size and can be deployed in any environment on the planet.It’s been tested to be directly comparable to existing suit/optical based systems and generates standard data formats that can be exported to any game engine in real time. Our mission is to enable the millions of animators and content creators globally tohave access to the same level of motion capture as the AAA studios

We’ve created an industry-revolutionising markerless motion capture technology stack to bring motion from any video into the worlds of production, animation and the Metaverse. We’re looking for a Software Support Specialist to come on board and help ourcustomers and our business thrive as we scale-up.

The Customer Success Associate will be responsible for the quality of the Move.ai product stack, explaining customer issues to the technical team, whilst working on new features to guarantee that they are robust and customer-ready.

Reporting into the Technical Account Manager, you will be working closely alongside the technical and account management teams to ensure that the health of the Move.ai products is ensured and that software updates are tested and released in a timely manner.

This is a fantastic opportunity to work with cutting edge marker-less Motion Capture technologies, working with some of the best customers in the Video games, Sports and Film & TV world.

Main duties and responsibilities:

- First port of call for customer issues
- Find & reproduce customer or internal software issues - reporting them clearly into tech team & setting prioritisation based on customer/product need
- Own new feature release testing for software & hardware
- Own bug fix testing for software & hardware products
- Working with technical and product teams to ensure timely bug fix planning and releasing to customer-base in line with Roadmap

**Who Fits The Bill**
- Understanding of video & camera-based workflows
- Knowledge of 3D software such as Blender, Maya, Unreal Engine, Unity
- Understanding of cloud (AWS) processes would be a bonus


  • Motion Capture Td

    1 day ago


    London, United Kingdom Framestore Full time

    Capture Lab is Framestore's motion capture facility and shooting space, providing high-end motion capture, likeness capture, facial animation and virtual cinematography to complement extensive animation and VFX work on a project. **Who Are We** Framestore combines talent and technology to bring life to everything we create, whether in film, episodic,...

  • Motion Editor

    2 weeks ago


    London, United Kingdom Dimension Studio Full time

    We’re looking for a talented Motion Editor to join the team to help bring Digital Humans to life. We have an incredibly exciting roadmap and are building out the team to develop it. You’d be integral to that. Within the role, You will have the opportunity to work with some of the most advanced technologies in avatar and character creation, embracing new...


  • London, United Kingdom GradBay Full time

    Educated to a degree level or equivalent - A confident communicator who enjoys working with people. - Driven and thrives working to targets in a fast-paced environment. - Positive and enthusiastic with a 'can-do’ attitude. - Highly organised with strong attention to detail. - Proactive and confident in putting forward new ideas. - Excited about the...


  • City Of London, United Kingdom Associated Terminals Full time

    Job Title: Motion Graphic Designer We are seeking a creative and versatile Motion Graphic Designer with expertise in end-to-end video production. This role requires strong visual and storytelling skills, combined with hands‑on video production expertise, to deliver engaging, high‑quality visual content. Responsibilities Create appropriate and creative...


  • London, United Kingdom HqO Full time

    **About HqO** As the leader in workplace experience technology, HqO is transforming how people connect with each other and the places they work. The HqO Workplace Experience Platform makes it easy for companies and commercial property teams to create modern workplaces through world-class amenities and services that allow people to thrive and produce the...

  • Motion Designer

    14 hours ago


    Greater London, United Kingdom Craft Agency Ltd Full time

    The CompanyThis exciting tech company is nothing short of customer-obsessed. It’s all about making commercial teams work better! By building and deploying frontier technologies that can empower leaders to acquire and grow lifelong revenue, this is a really impactful time for this talented bunch. This is a place where you’ll be empowered to own what you...


  • London, United Kingdom S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 Customer Success Associate **Key Responsibilities**: **Client Engagement**: Build and maintain strong, long-lasting relationships with clients Partner with the Lead/Manager CSM in owning the end-to-end client journey from onboarding to ongoing management, training, ensuring customer satisfaction and...


  • London, United Kingdom Globality, Inc. Full time

    At Globality, we're proud to embody the core values of innovation, collaboration, and trust in both our culture and product. We're creating ground-breaking technology utilizing a world-class, AI-powered Platform that revolutionizes how businesses buy and sell services. We are an open, inclusive, and diverse organization and our employees are at the heart of...


  • London, United Kingdom Global Carbon Capture and Storage Institute Full time

    The Global CCS Institute is an international think tank whose mission is to accelerate the deployment of carbon capture and storage (CCS), a vital technology to tackle climate change and deliver climate neutrality. Working with and on behalf of our Members,we drive the adoption of CCS as quickly and cost-effectively as possible by sharing expertise, building...


  • London, Greater London, United Kingdom Planhat Full time £50,000 - £80,000 per year

    LondonOn-siteJob DescriptionMissionRefine and evolve the Planhat brand as you bring it to life through motion.TeamYou're joining Planhat's in-house creative agency—Studio Planhat. We're building a disruptive B2B visual identity across web, social and traditional print media channels, embracing new methods like AI (Midjourney, Visual Electric, Runway) and...