Quality Governance Support Officer

Are you interested in patient safety, clinical effectiveness and patient experience? Then read on
An exciting opportunity has arisen in one of the three Divisional Quality Governance Teams in CNWL, based in The Gordon.
You will be supporting staff in the delivery of high quality care, ensuring patient safety, providing support and advice in the management of incidents, clinical audit & quality improvement projects and ensuring that learning from incidents, complaints and audit is shared and acted upon.
You will be enthusiastic and self-motivated, educated to degree level or equivalent.
Have experience in the provision and support of clinical audit, quality improvement and management of incidents; of providing administrative support; organising and taking meeting minutes; using computer and data management systems to support and monitor activities.
Be responsible for providing efficient administrative support to the Divisional Quality Governance team and will be able to work to time frames and have exceptional organisational skills. You will be flexible and have the ability to work as part of a team.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
The post-holder will be required to act as a support to the team as well be required to have excellent skills in organisation, scheduling, and excellent written and verbal communication skills, great numerical skills with a “can-do” attitude and a quick thinker. There is an expectation that the post-holder is proficient in key tools such as MS Word and MS PowerPoint and from a technical perspective, the post-holder should have intermediate MS Excel skills.
The post-holder will be a self-motivated individual who has an organised and logical approach to work and enjoys working flexibly under pressure in a busy team as well as working on your own initiative to achieve deadlines.
We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.
Were always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL
The post will work as part of the integrated divisional governance team supporting activities across all areas of quality governance.
Working closely with the divisional Quality Governance team, the post will have particular responsibility for supporting the governance agenda. The role will have responsibility for:
Serious Incident and learning; supporting the management of serious incidents and the resulting actions and shared learning across the division. Assist the quality governance team and services in the handling tracking and monitoring of serious incidents being investigated
Patient Engagement and Experience; supporting a range of patient experience and involvement initiatives.
To work with clinical teams to meet target response rates to ensure robust patient experience data for the Friends and Family Test, complaints and patient feedback
**Supporting and undertaking clinical audit**: supporting services and the quality governance team to embed improvements identified through the audit process.
Under the direction of the Divisional Head of Quality Governance, the post holder will work closely with clinicians and managers to promote, facilitate and advise on quality improvement activity within all clinical areas, providing guidance and support with project planning, data analysis, report preparation and presentation of findings.
Ensure that all actions arising from incident investigation, service user’s feedback, complaints, patient surveys and other sources are completed within the division and that learning is shared across the division.
To provide audit and quality improvement link between the divisional governance team and central quality governance team.