Customer Relationship Coordinator

Tribell is an investment and asset management company that has developed and operated over £1 billion of office and residential assets across the UK.

**The Team**

The Customer Relationship Management (CRM) team are responsible for providing excellent customer services, ensuring that our tenants have a positive experience throughout their journey with us.

**The Role**

We are happy to accommodate requests for a flexible hours. You will need to be located within one hour's travelling time from Cheltenham in order to attend training and internal meetings but we support working from home or a hybrid home/office arrangement should you prefer.

Reporting to our Customer Relationship Manager your role will assist with the following:

- Progression of tenancy contracts for new tenants
- Coordinating the resolution of planned and reactive property maintenance
- Managing tenant communications including responding to customers' enquiries and dealing with complaints effectively
- Facilitating and supporting check ins and check outs by tenants
- Publishing and agreeing property inventories using an internal system
- Publishing and recovering any end of tenancy property dilapidation costs

**Requirements**:

- Previous experience working in an administrative or customer services role
- Excellent verbal and written communication skills
- A self-motivated and positive attitude
- Proven ability to work collaboratively as part of a team and positively contribute to the team’s objectives
- Confidence in following a process or set of instructions in order to work independently when required
- The ability to prioritise tasks and work flexibly to changing or conflicting deadlines and tasks
- No two days are the same at Tribell. We value a dynamic workforce who love variety and can cope with fast-changing business needs. If you can work as part of team all whilst keeping your sense of humour, then we will love you and you will love us

**Benefits**
- This role is paying up to £28,000 per annum (pro rota) based on experience.
- Our offices are part of a brand new development of converted farm buildings with free access to a gym and an onsite deli and bakery which are available for staff to use at a discounted rate. The office also has free parking onsite.
- We offer 25 days of annual leave, in addition to bank holidays and 5 days off at Christmas (pro rata).