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Operations Associate

2 weeks ago

London, United Kingdom The Economist Group LTD Full time

Introduction:
The Economist is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist Group is dedicated to the pursuit of progress and built on high-quality, independent analysis, a foundation of its businesses. Based in London and serving a global customer base, the Group produces digital and print content, global events, and offers a range of subscriptions and other services. Its flagship businesses include The Economist and research and analysis division The Economist Intelligence Unit.

The Economist Enterprise division provides organisations, institutions and companies with subscription access to all our content. Servicing 800+ clients, through lead generation, on-boarding and customer account management, Economist Enterprise provides high-end, one-to-one customer service across our entire client base. As a rapidly expanding department, we are seeking an operations ‘mastermind’ to provide crucial support to the team. This role is perfect for someone who is a real problem-solver, with impeccable organisational skills and a willingness to learn and dive straight in.

Accountabilities:
**How will you contribute**:

- Promote and maintain high customer service standards to deliver the new access method to our new and existing client base
- Develop and maintain a coherent pipeline of customer queries and issues, flagging potential issues to your manager and reporting on status of delivery
- Liaise with internal stakeholders to project manage updates, prioritising and liaise with external clients to manage expectations and smoothly deliver the access method

Experience, skills and professional attributes:
**The ideal skills for this role are**:

- Excellent communication skills - both written and verbal including telephone manner
- Strong organisational skills - to meet individual priorities and that of the team
- Proven customer service / operational experience
- Experience in internal stakeholder management would be ideal
- Superior time management skills, attention to detail and the ability to work effectively in a fast-paced environment, meeting multiple tight deadlines/priorities
- Ability to meet or exceed KPls and objectives
- Strong interpersonal skills and the ability to learn quickly, ask questions and grasp key points about enterprise products and entitlement solutions
- Strong proficiency in Microsoft Office, experience with CRM (Salesforce), experience/knowledge of Single Sign-On or similar helpful