Service Advisor

4 days ago

Stevenage, United Kingdom Sytner Group Full time

**About the role**

We have an excellent opportunity available for a motivated Service Advisor to join our team at BMW Stevenage.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering anyquestions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

**About you**

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demandingenvironment. Working knowledge of Kerridge would be advantageous, but not essential.

**Why Sytner?**

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.

We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:
Additional Holiday

Industry-leading Maternity, Paternity and Adoption Pay

Bespoke Flexible Working Solutions

Enhanced Long Service Awards

Discounted Car Schemes

High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achievetheir full potential.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

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