Part Time Care Navigator/administrator

7 days ago

Sherborne, United Kingdom Milborne Port Surgery Full time

We are looking for a Care Navigator/Administrator based at our Milborne Port Surgery for 29 hours per week spread over a 4/5 day week to be agreed but to include a late shift until 8.00pm on a Thursday. The successful applicant will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover surgery at our Templecombe branch. A Care Navigator/Administrator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable but training will be provided.
Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients. Main duties include: Opening and locking up of practice premises and maintaining security in accordance with practice protocols Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes) Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered. Responding to incoming askmyGP requests Dealing directly with patient and all other visitor queries on the front reception desk Dealing with a wide variety of patient queries e.g.
appointments, results, referrals and lab tests Process referrals. Ensuring that the contact information for hospitals and specific departments is correct and up to date. Process reports and invoices as directed by the GPs. To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
Recording when notes are received and organise for summarising. Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations. Making phone calls on behalf of clinicians e.g.
Dispose of all confidential waste according to practice protocol To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records. Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager The successful applicant will benefit from in-house training, annual appraisal and the opportunity to join the NHS Pension Scheme. With time there may be the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

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