Application Support Specialist

Application Support Specialist

**Application Support Specialist AMS (M/F/d)**

**Description**:
Munich Re is a global market leader in re-insurance, global specialty insurance and digital solutions. New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.

**Company**
Munich Re Specialty Group
**Location**
London, United Kingdom

Business Solutions (Non-Life) delivers business value through the management of traditional IT products including execution of change projects outside of the digital innovation (Business Technology) space. Owns the key relationships across business domains representing all IT service functions.
- and Change Management (e. g. patches) and (limited) product enhancements. As member of our global AMS team of Service Managers and Application Support Specialists you also work very closely with our external service provider in an offshore sourcing model which is standardized with regards to processes, roles, etc. In addition supporting tools, agile development methodology (MR Essentials 2.0) and ITIL methodology (MRSNOW) are used.

**Responsibilities**
- Taking over internal product responsibility for IT products or product groups
- Escalation management regarding tickets or general issues, set up alignment calls with customers
- Being responsible for or participation in the planning, managing and reporting of all global cost elements of the service budgets as well as verification of monthly invoicing
- Advising business departments or IT colleagues on service offerings
- Collaborating in transition projects and in the further development of the service in general
- Knowledge Management: creating and maintaining procedures for existing processes and documentation
- Ensuring compliance based on internal and external regulations

**Essential Requirements**
- Strong planning, coordination and organizational skills to ensure smooth AMS processes and as well to assist the Service Manager or the customer directly
- Overall knowledge of the Software Development
- Cloud infrastructure experience as well as quality and result orientation
- Experience in managing external service providers ideally in an offshore model
- Ability to think in a global meta-organizational and well-networked
- Curious, creative and open mindset as well as being innovative.

**About us**
As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk, we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Sounds like you? Push boundaries with us and be part of Munich Re.

Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below. For more insights about working at Munich Re please click here.

**Unlock your potential**
- Professional Training & Certification: We accompany you in building up your professional profile by supporting with customized professional training and certification opportunities.
- Diversity, Equity & Inclusion: We embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better
- Continuous Learning: We believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
- Career Mobility: We actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.