Application Specialist

1 day ago

London, United Kingdom Teamwork Commerce Full time

Empower associates and focus on the customerCommerce Talks is a retail industry podcastThe Application Specialist (App Specialist) in coordination with other Service Team members, configures and manages client’s Teamwork environments, including but not limited to CHQ and Mobile Applications. The Application Specialist works closely with clients and internal teams to define the needs, requirements, and workflows to achieve frictionless commerce and ensure the client is extremely satisfied with their service .The End ResultApplication Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platformDuties and ResponsibilitiesAssess client requirements to determine and design proper retail/POS workflowsConfigure and maintain CHQ and mobile applications to support retail and integration requirements and workflows. This includes all settings, server and application updates/upgrades, and routine maintenanceCreates and maintains documentation and support client workflows and modifications to workflowsProvides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as neededDocumenting, reporting, and escalating Development Support (DS) issues through the proper channels and processesDocumenting and reporting client’s Change/Feature Requests through the proper channels and processesMonitor open support tickets to ensure movement and proper escalation, assist in resolution where applicable, assist in client communicationFacilitate Reporting requests and support (including reports, printed documents, Mandrill, etc.)Supporting client with hardware analysis, configuration, and troubleshootingWork with Client Success Manager and clients to create go-live checklistsDevelop Training Plans for new implementationsFacilitate client’s release schedule by raising server upgrade requests and communicating status of release to client.Provide clients with Release Notes and ad hoc training for features released in new versions Teamwork software.Keep current on company physical and cyber security policies and procedures (including privacy), apply them, and report anything unusual to IT Security and Office ManagementOther related tasks that may be needed for the role #J-18808-Ljbffr

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