Production Office Administrator

1 week ago

NewcastleunderLyme, United Kingdom Benx Ltd Full time

**Production Office Administrator - Apprenticeship**

**Newcastle-under-Lyme, Staffordshire**

**£13,500.00 per annum + employee performance bonus**

A member of the Benx Group of Companies, RCM one of the UK’s leading suppliers of specialist building boards, facades and through-wall solutions. RCM’s extensive product range has been installed on many of the largest construction projects throughout the UK. Recent strong growth in demand for RCM’s bespoke fabricated façade products has highlighted the opportunity to significantly build its value-added production capability. The company has recently invested in cutting machines at its Newcastle-under-Lyme premises and will continue to expand its capabilities and resources in line with the growth in its façade fabrication activity.

**Responsibilities**:

- Provide clerical and admin support to the Production Office Team
- Managing despatch orders
- Updating the Production Planner for new orders
- Updating the 52 week planner ensuring compliance
- Updating the Paint line planner
- Maintain paper and computerised records in line with current office procedures, ensuring compliance with the Data Protection Act
- Usage of Sage
- Amend operation task selected & booking in completed orders
- Stock transfers
- Generate Purchase Orders
- Adhere to Company policies and procedures
- Provide exemplary customer service skills at all times
- Ensure all phone calls are answered within the Company ‘3 ring policy’
- Managing effective communications to Site, visitors and other offices with the business
- Maintain spreadsheets to a high quality
- Carry out general clerical duties

**Experience and capabilities required**:

- Administrative experience in an office based environment
- Good organisational skills
- Be IT literate in Microsoft packages (Word, Excel, Outlook) & Sage
- Communication skills (telephone and interpersonal) working within a customer related environment
- Able to work unsupervised within a multi-functioning department
- Experience of the construction industry would be beneficial, although not essential
- Able to build good relationships with clients, colleagues and external bodies
- Excellent customer focus to internal customers and external
- Willing to learn, initiate and develop efficient working systems within the Production unit
- Willing to undertake and necessary training and development that will enhance personal/work performance
- Able to work unsupervised within a multi-functional department environment
- Ability to work under pressure to meet deadlines and prioritise customer needs
- Able to deal with difficult telephone calls and enquiries from customers

**Armed Forces Friendly Employer**

**Job Types**: Full-time, Apprenticeship

**Salary**: From £13,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

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