Retail Operations Coordinator

4 days ago

London, United Kingdom Crew Clothing Head Office Full time

**Retail Operations Coordinator**

**Full Time**

**Kingston-Upon-Thames**

**Purpose of the role**:
As a Retail Operations Coordinator, you will play a key role in supporting the Retail team by ensuring the smooth operation of day-to-day processes, communication, and administration. You will be responsible for maintaining accurate records, coordinating meetings, supporting retail initiatives, and assisting in projects that enhance store performance and efficiency. This role requires excellent organisation, communication, and problem-solving skills, as well as the ability to liaise with various departments across the business.

**Responsibilities**:
**Retail Team Support**
- Maintain department standards by identifying best practices and suggesting process improvements where relevant.
- Actively seek solutions by networking with key departments across the business.
- Provide regular updates and clear feedback to the line manager.
- Update and distribute key retail information, including store databases and area structures, to stores and head office.
- Organize and coordinate retail meetings, workshops, and events as required.
- Assist the team with general projects and support Head Office functions.
- Collaborate with the events and wholesale teams when necessary.
- Facilitate the launch of new retail initiatives and support implementation across the store network.

**Administration & Reporting**
- Oversee the day-to-day administrative tasks of the Retail Operations department.
- Prepare and distribute weekly reports for all stores, ensuring timely availability for Monday trade meetings.
- Produce ad hoc retail reports as required.
- Manage all retail communications, ensuring clear and consistent messaging to stores.
- Compile and distribute a weekly retail newsletter.
- Assist in developing and maintaining store processes and procedures.
- Collect and present relevant information from across the retail network within set timeframes.
- Maintain up-to-date records for the retail and visual teams, including weekly staff movements and holiday schedules.
- Ensure the Retail Operations Intranet is consistently updated.
- Support store maintenance and the setup of new store locations.

**Personal Assistant Duties**
- Manage calendar and diary, including meeting bookings, agenda preparation, and minute-taking where needed.
- Coordinate and process expenses.

**Key Skills & Experience**:
**Essential**
- Strong sense of integrity, confidentiality, accuracy, and timeliness.
- Discretion and professionalism in handling sensitive information.
- Exceptional attention to detail and accuracy.
- Ability to influence and motivate individuals and teams.
- Excellent communication and interpersonal skills, with the ability to engage at all levels of the business.
- Strong organisational and administrative abilities, with the capacity to prioritize and manage workload effectively.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Ability to maintain accurate records and ensure proper handling of sensitive information in line with company standards.

**Desirable**
- Qualification in Business or a related discipline, or equivalent experience.
- Experience in a similar role within the retail or related industry.

This role offers an exciting opportunity for a proactive and detail-oriented individual to contribute to the efficiency and success of Crew Clothing’s retail operations.

INDHEADOFFICE

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