Customer Service Advisor

2 weeks ago

York, United Kingdom Gemini Worktops Full time

Gemini Worktops is a leading manufacturing organisation with a long history of developing innovative, high-quality products for a range of clients.

We are looking for a highly motivated Customer Service specialist. The role will report directly to the Customer Operations Manager.

**Customer Service Advisor - Full time - Permanent - Pay: £25,282 - £26, 000 per year - Monday to Friday, 40 hours between 08:00 - 17:00, based at the Company premises.**

**Responsibilities**:

- Provide an exceptional level of service to our customers ensuring that all communication is both professional and positive.
- Always display a polite and professional telephone manner.
- Play an integral part in building relationships with our customers.
- Provide an escalation point for every eventuality thereby inspiring confidence with the customer as the ‘go-to' contact.

Required Skills / Qualifications
- Friendly, Personable and Positive
- Enjoys working with and speaking to people.
- Gets real satisfaction out of solving customer problems.
- A positive attitude with enthusiasm to learn and determination to succeed.
- An inquisitive mindset with a helpful, friendly, confident, and professional telephone manner
- Natural ability for written communication with a high standard of grammar, spelling and attention to detail
- Superb organisational and computer skills, along with timely and accurate typing skills

Experience
- 3-4 years’ experience as customer service advisor resolving customer issues ideally with regard to technical products.
- 3-4 years general administration experience.
- Using office systems including databases and MS Office packages.
- Managing and resolving difficult situations.
- Proactive delivery of solutions.

**Job Type**: Permanent, Full-time

**Benefits**:

- Additional leave on completion of 1 years’ service
- Discount on Quartz for employee and family
- Complimentary lunch on pay day.
- Casual dress
- On-site parking

Schedule:
*

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative: 3 years (preferred)

Other:
Due to the location of the premises, a full driving license and own transport is required.

**Job Types**: Full-time, Permanent

Pay: £25,282.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- York, YO42 4SW: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Administrative: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

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