Senior Wholesale Administrator, Luxury Fashion

4 days ago

Fulham, United Kingdom LK People Ltd Full time

Fantastic luxury fashion brand looking for an excellent Senior Wholesale Customer Executive to work within their London offices based SW6. Paying up to £15.00 per hour plus holiday pay in addition, hours are 9-6 from Monday-Friday each week.

**The role**:
Working as part of a small friendly team, you'll be assisting with queries from the brand’s valued wholesale customers managing the Customer/Client Order Journey. You'll work extensively with the key stakeholders such as Logistics, Finance, sales teams, warehouse and couriers to ensure best practices in place to achieve service excellence.

You'll ensure the operations run seamlessly, working to identify resolutions to ensure exceptional service levels. Continuously develop brand knowledge to enhance cross-sell, up-sell and replacement styles for orders opportunities.

Reporting on key functions by channel, highlighting risk and opportunity with strong influencing skills and a high-level professionalism.

You'll also support the Customer Care Manager with project work and continuous improvement development as and when required.

**Key Responsibilities - **Including but not limited to:

- Act as the main point of contact for the organisation’s wholesale accounts and Key Accounts. Communicate with client base on Order Book, OC's, Returns and Re-orders. Always ensuring accuracy and efficiency.
- In partnership with the logistics team, ensure efficient and timely deliveries always, proactively working to identify issues ahead of time.
- Develop brand knowledge to enhance cross-sell, up-sell and replacement styles for orders opportunities.
- Identify process improvements and support operational efficiency whilst managing customer expectations.
- In partnership with the sales team drive account growth, work to provide the tools necessary to achieve revenue KPIs.
- Lead Weekly Ops meetings where required.
- Deputise for the Customer Care Manager.
- Support with training for junior team members/ new starters.
- Support the Customer Care Manager with the implementation of new or improved processes.
- Support with process or system issues as and when they arise and follow escalation process to resolve.

**Key Skills, Experience and Knowledge Required**:

- Commercially aware, with a solid understanding of the requirements of Manufacturing, Logistics, Sales, Marketing, Finance & the end consumer.
- Excellent organizational skills & ability to multitask in a fast-paced environment.
- Excellent collaboration & influencing skills.
- Excellent verbal & communication skills with the ability to communicate appropriately, clearly & effectively across the organization.
- Goal oriented, self-sufficient, organised and values continuous improvement.
- An eye for detail along with understanding of the bigger picture.
- Requires 2+ year of experience as a Wholesale customer Care exec or similar position within Luxury Brand or high end retail.
- Other European languages desirable (French, German, Italian or Spanish).
- Intermediate/Advanced excel skills. (Vlook up, Pivot, data analysis, basic formula).
- Goal oriented, self-sufficient, organised and values continuous improvement.
- Experience in using NAV & Salesforce preferred.

We look forward to hearing from you

**Job Type**: Temporary contract

**Salary**: £14.00-£15.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

  • Receptionist - Luxury Fashion Hq

    2 days ago

    Fulham, United Kingdom LK People Full time

    ** Reception - Luxury Fashion HQ ** Our client, a well-known luxury / fashion brand is looking for a Receptionist to join their head office team. This company prides itself on personality and a passion for the brand they represent. As Receptionist, you'll provide a 5-star welcome to a whole range of visitors. You’ll be responsible for the telephone,...

  • Finance Project Assistant, Luxury Fashion Co

    2 days ago

    Fulham, United Kingdom LK People Ltd Full time

    **Finance Project Assistant, Luxury Fashion co, London SW6, to start ASAP** Fantastic luxury fashion brand looking for a detail-oriented Finance Project Assistant to work within their London offices based SW6. Hours are typically 9-6, Monday-Friday each week. ** Hybrid opportunity to work from home on Mondays and Fridays (Tuesdays, Wednesdays and Thursdays...

  • Customer Care Executive

    2 weeks ago

    Fulham, United Kingdom Rec-Collective Limited Full time

    My client is a leading luxury fashion brand based in South West London. They are looking for a Customer Care Executive to join their friendly team. The role will involve: - Act as main point of contact for wholesale accounts - Work in partnership with the Sales team to ensure excellent levels of customer service - Proactively maintain the order book and any...

  • Customer Service Executive, Luxury Fashion, Based

    1 week ago

    Fulham, United Kingdom LK People Limited Full time

    Fantastic luxury fashion brand looking for an excellent **Customer Services Executive** to work within their London offices based SW6, starting ASAP. Paying £11.00 per hour plus holiday pay in addition, hours are 9-6 from Monday-Friday eachweek. **The role**: Working as part of a small friendly team, you'll be assisting with queries from the brand’s...

  • Customer Service Executive, Luxury Fashion, Based

    4 days ago

    Fulham, United Kingdom LK People Ltd Full time

    Fantastic luxury fashion brand looking for an excellent Customer Services Executive to work within their London offices based SW6. Paying £12.00 per hour plus holiday pay in addition, hours are 9-6 from Monday-Friday each week. **The role**: Working as part of a small friendly team, you'll be assisting with queries from the brand’s valued...

  • Senior Graphic Designer

    1 week ago

    Fulham, United Kingdom THE PEOPLE OF LTD Full time

    **The People Of: Tech** are recruiting a Senior Graphic Designer for a global luxury jewellery company. You would be overseeing all graphic design projects, from conception to delivery, managing a team of 4 people. This role is based in London (SW6) and offers hybrid working. This role requires experience within the jewellery sector. As Senior Graphic...

  • Product Catalogue Data Administrator

    5 days ago

    Fulham, Greater London, United Kingdom Harrods Full time

    We are looking for a Product Catalogue Data Administrator to join our IT team in Harrods.About The RoleAs the Product Catalogue Data Administrator, you will work actively with our Buying and Merchandising teams to ensure we are receiving and setting up the highest standard of data promoting efficiencies across our online platform and in store processes. You...

  • Senior FF&E Designer

    2 days ago

    Fulham, United Kingdom Verto People Full time

    Senior FF&E Designer Location:             Fulham, London Salary:                  £47,000 - £55,000 per annum (Commensurate with Experience) This is an opportunity to join one of the UK’s most respected luxury residential interiors studios, a name consistently associated with timeless design, exceptional craftsmanship and...

  • Administrator

    2 weeks ago

    Fulham, United Kingdom skindoc Full time

    **Administrator** We are looking for a dedicated and patient-orientated Administrator who wants to be part of the journey to redefine healthcare services of the future. **Indicative Hours**: Week 1: Monday 09:00 - 17:00 Tuesday 09:00 - 17:00 Wednesday 09:00 - 17:00 Thursday -09:00 - 17:00 Friday 09:00 - 17:00 Saturday - OFF Sunday - OFF Week...

  • Senior Interior Designer

    1 week ago

    Fulham, United Kingdom Premier Engineering Full time

    **Role - Senior Interior Designer** **Salary - £38,000 - £55,000 per annum (dependent on experience)** **Type - Permanent** **Location - South West London** My client works within residential and commercial interiors, and are looking to take on an experienced Senior Interior Designer, on a permanent basis in the London area. Interior Designer - CAD - 3D...