Project Coordinator

**Benefits**
- **24 Days Annual Leave + Bank Holidays + Birthday Day Off**

A good work-life balance is important to us at Optima. Take more time to recharge and spend with family and friends. Take your birthday (or nearest working day) off on us.
- **Buy or Sell up to 5 Days of Annual Leave**

Enhanced flexibility to take more time off or earn some extra cash from your unwanted annual leave days.
- **Flexitime and Hybrid Working**

Flexible working to suit you, with flexitime and options to work from home up to 2 days a week (min 3 days working in the office).
- **Friendly Office Environment and Casual Dress**

We enjoy working in a relaxed environment, where every day is Casual Friday
- **Gym Membership**

Supporting our team’s health and wellbeing with free memberships to PureGym.
- **Company Pension Scheme**

**Role Overview**

The Project Coordinator’s role within Optima is to provide support to the Project Manager, both with office based tasks and on-site with our customers, supporting their operations and deployment of our software.

The main functions to the role are split into three main categories:

- _Assisting the Project Manager with all elements of the Software Development Lifecycle_
- _Acting as a point of contact for our new customers and their key members of staff_
- _Providing Support and Training to Customers as they begin to use our software_

**The role of the Project Co-ordinator**

The projects team at Optima are responsible for liaising with new and existing customers, understanding and analysing the processes that are used in the warehouse and relating them back to our Warehouse Management Software.

While this role is in IT, we’re really looking for someone with excellent customer relationship skills, who is able to communicate well and clearly and has the ability to learn and understand industry terminology and warehouse processes. Ultimately helping to build a lasting connection with customers.

Training and support will be provided on all the industry and technical aspects of this role. You will get hands on with a range of different technologies, including databases.

**Day to Day Tasks**
- Answer phone calls from customers and help them with various queries.
- Visit customer sites with the Project Manager to discuss active projects. This often includes walking around the warehouse seeing how the operations work.
- As you learn and grow in this role, you will begin to take ownership of changes, whether they be configuration or development, and oversee their implementation.
- Provide updates to management teams on the progress of projects and expected delivery dates.
- Carry out functional testing of customer processes in our WMS, ensuring accurate reproduction of their processes, ensuring their requirements are catered for in the software.
- Documenting and producing process guides for customers to aid training.
- Provide support and feedback to the development and testing teams are they start to create and deliver bespoke solutions for the customer.

**Key Skills Required**

This section shows a list of the key skills required to achieve success as a Project Co-ordinator. You will be instrumental at each stage of the project; design, specification, configuration, testing, training, delivery, so will need to have the following the key skills:
**Required**
- Excellent verbal communication and written skills.
- Experience of developing customer relationships.
- Comfortable communicating face to face with stake holders.
- Ability to keep track of multiple pieces of work and know how to prioritise the most important tasks.
- Understanding and experience of Microsoft Office, especially Word and Excel.
- Flexibility to adapt to changing environments and being able to think on your feet.
- Troubleshooting and investigation skills to get to the cause of potential issues.
- Team working and independent work skills, you will be working on your own and as part of larger teams.
- A full driving licence and right to work in the UK are a requirement for the position.

Due to the nature of the role, some travel and overnight stays will be required as our customers are based all over the UK.

**Desirable**
- Exposure to the Project and Software Development Lifecycles
- IT experience of using and manipulating databases
- Experience working in or around warehouse and logistics chains
- Understanding of larger IT systems, how they link to each other and how they fit into a wider business

**Health and Safety**

The Project Co-ordinator must work in conjunction with Optima Health and Safety procedures at all times.

**Other Duties**

The Project Co-ordinator is part of the Projects team of Optima and as such must ensure all functions within the job description are carried out on a daily, weekly or as and when required basis. A requirement to be on-site with customers is needed so travel to and from these locations outside of core business hours is essential.

**Job Types**: Full-time, Perma