Administrator

**Job Introduction**:
At Turning Point we provide services across the whole country which delivers end to end drug and alcohol treatment and support, family services, housing advice and support for those in contact with the criminal justice system, needle exchange system, and custody outreach. We are a specialist in delivering whole treatment system approaches across cities and county areas, which has led to the reduction in people falling through gaps between services and delivers improved outcomes.

We are currently recruiting for a Clinical Administrator to work in our substance misuse service in Wakefield, where you’ll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol usage.

As an Administrator we offer a starting salary of £20,298 rising each year in line with our pay progression salary bands, rising to £22,227 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary).

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Whether you are looking to progress into a management and leadership role or to be a specialist in your field, at Turning point we will support and encourage you on your career journey.

**Role Responsibility**:
This post will be based within our Admin team. The main responsibilities of this role are generating and distributing prescriptions, dealing with prescription queries and liaising with pharmacies, booking appointments, preparing correspondence to GPs, maintaining accurate records and providing administrative support to the Clinical Team and the wider service.

As a Clinical Administrator within the service you may be required to cover other administrative roles as necessary, including our reception and front of house duties. This is a very varied role so you will need to be flexible and adaptable and be willing to take on a variety of roles as no two day will be the same.

We’re looking for a confident communicator who can prioritise a varied workload and provide wide-ranging administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather information and meet deadlines. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, Excel and spread sheets.

You do not necessarily need experience of the substance misuse sector, but you'll show that you can work best in a team, demonstrating a proven track record in administration preferably within a clinical setting although this is not essential.

**Essential requirements**:

- Basic computer literacy (Word, Excel, PowerPoint)
- Good organisational and administration skills
- Good customer care skills
- Effective communication skill
- Ability to prioritise a busy workload
- Basic understanding of practical Data Protection issue
- Able to work well within a team
- Able to work to tight deadlines and within available resources

**About us**:
**_What Benefits Will I Receive?_**

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes:

- Comprehensive learning and development opportunities so we can invest in your future - we’re proud to have a silver accreditation from _Investors in People. _Choose from our range of courses to gain recognised qualifications
- 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
- An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings
- Flexible working solutions to support your work-life balance
- Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
- Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
- A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family
- Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
- Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
- A £300 bonus