Service Team Leader

1 day ago


Portsmouth, United Kingdom Hendy Group Full time

**Salary**

Competitive salary dependent on experience

**Contractual hours**

45

**Basis**

Full Time

**Region**

Hampshire

**Job category/type**

Sales

**Date posted**

28/08/2024

**Job reference**

HG012274V0

We have an exciting opportunity for an experienced Aftersales / Service Team Leader to join our management team overseeing the service operations at our **Ford dealership in Portsmouth**.

**The Opportunity**:
You will be responsible for ensuring all servicing and repairs are carried out effectively to achieve the highest possible ‘right first-time’ standards for technical quality, whilst optimising workshop efficiency. As a Service Team Leader you will be supporting the Service Manager by ensuring the department is efficient and profitable whilst also delivering the highest level of customer service. You must be commercially minded, passionate about the motor industry and be motivated to exceed targets.

You will be responsible for supporting all colleagues within the Service team, allocating work, setting standards and promoting a positive working environment, as well as monitoring the team’s training requirements to ensure all members of the department are able to deliver the required level of expertise. Day-to-day, you will liaise with the Service Advisors and Workshop Controller to resolve any potential problems and to guarantee all customer requirements are met.

**About You**:
You will need technical knowledge and experience of working in a busy Service department, so the opportunity would suit a Service Advisor or Workshop Controller. Possessing the skills and behaviours below, combined with a drive to deliver, will allow you to be a success in this role:

- Outstanding customer service skills and a passion of giving customers a ‘right first-time’ experience;
- Strong communication and organisational skills with a high level of self-motivation;
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives;
- Computer literacy with a strong numerical ability;
- Up to date knowledge of vehicle and consumer legislation and FCA regulations; and
- A full UK driving licence.

**The Rewards**

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme from day one;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**The Company**:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.



  • Portsmouth, United Kingdom Service Care Solutions - Social Work Full time

    Social Work Team Leader needed with Portsmouth City Council **Start Date**: - ASAP **Location** - Portsmouth **Duration** - Initially 6 months **Hours per week** - 37 hours per week **Salary** - £47.50ltd **Description**: - You will join a team of Team Leaders based in the south of Portsmouth supporting Social Workers at ASYE, main and higher grade level -...


  • Portsmouth, United Kingdom Page Personnel Finance Full time

    My client who is based in central Southampton is looking for a Customer Service Team Leader to join their Reservations team. **Client Details** My client is a well established business based in lovely offices near Portsmouth. **Description** As the Contact Centre Team Leader you will be responsible for: - Supporting the Manager with the daily running of...

  • Team Leader

    7 days ago


    Portsmouth, United Kingdom GerrardWhite Full time

    **Team Leader - Service - Pet Insurance** **Portsmouth** **Salary £23,000 to £27,000 dependant on experience** **37.5 hours per week on a shift pattern** **Full Time and Permanent** **Pet - Team Leader** To manage and develop the department and meet Customer service and Claims SLA's that achieve business plan objectives and financial targets. Ensure...


  • Portsmouth, United Kingdom KBS Maritime Ltd Full time

    KBS Maritime is a Joint Venture (JV) that delivers Asset Management, Facilities Management and Energy Solutions across the maritime and defence environments. With parent companies KBR and BAE Systems the JV has the pedigree of two huge companies, but we have the ethos of a small business where our people are valued and empowered to succeed. It’s a great...

  • Team Leader

    1 week ago


    Portsmouth, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:KFC Team Leader **Location**:Whiteley Village, PO15 7FU **Hours**:Full Time Available **Salary**:£10.00 per hour **Bonus Scheme**:Quarterly Bonus Incentive! **What will my role look like?** As a Team Leader you will be "wingman" or woman to the Restaurant General Manager. You’re an authentic brand ambassador who also happens to love our chicken...

  • Team Leader

    7 days ago


    Portsmouth, United Kingdom GerrardWhite Full time

    Team Leader - Pet Claims Assessing Portsmouth / Remote £23-27,000 PA Excellent Benefits. Are you an experienced Team Leader within the Insurance industry? Are you looking for the next step in your career with a large, multi-brand company? Renowned for their staff reward and recognition, this company are rapidly expanding and forward-thinking, looking for...

  • Team Leader

    2 weeks ago


    Portsmouth, United Kingdom Southern Coop Full time

    **Team Leader** **Putting U in Southern Co-op** Southern Co-op is recruiting for a Team Leader to join our thriving retail store. Our stores are way more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. As a Team Leader, you’ll support...


  • Portsmouth, United Kingdom Service Care Solutions - Social Work Full time

    Looked After Children Team Leader needed with Portsmouth City Council **Start Date**: - ASAP **Location** - Portsmouth **Duration** - Initially 6 months **Hours per week** - 37 hours per week **Salary** - £47.50ltd per hour **Description**: - You will be working with Looked After Children, Unaccompanied Asylum Seeking Children, and Care Leavers to support...

  • Team Leader

    2 weeks ago


    Portsmouth, United Kingdom Card Factory Full time

    Job Introduction **Location: Portsmouth** **Contracted Hours Available: 12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    2 weeks ago


    Portsmouth, United Kingdom Ministry of Justice Full time

    Salary - £27,223 - £28,613 Number of jobs available - 1 Detail of reserve list - 12 Months Region - South West City/Town - Portsmouth Building/Site - PORTSMOUTH MAGISTRATES PORTSMOUTH, PO1 2DQ Grade - EO Organisation Grade for MoJ - EO Post Type - Permanent Working Pattern - Full Time, Part Time, Part Time/Job Share, Flexible Working Role Type -...