Business Support Officer

2 weeks ago


Lichfield, United Kingdom Midlands Partnership NHS Foundation Trust Full time

South Staffordshire Mental Health and Social Inclusion Hub, formally The Access Team, provides comprehensive mental health signposting, assessment and triage for the whole of South Staffordshire.

We are a busy team with lots of new opportunities to develop in the future as we transform the current service.

We are looking to recruit a skilled, and motivated individual as the Business Support Officer, to work closely alongside the Collective Leadership in data reporting and analysis and governance requirements of the new service in line with the Trust’s objectives and targets. This will include monitoring performance against the Trust’s Key Performance Indicators (KPIs), clinical records audits, a CQUIN and other analytical data required by the Clinical Commissioning Group.

You will need to be highly skilled in Business Administration, preferably within the NHS, experienced with data analysis and performance reporting. You need to be professional, have the ability to work autonomously, prioritise your own workload and act on your own initiative to agreed deadlines. The ability to communicate and maintain professional relationships with work colleagues and senior post holders within the Trust is essential. Your base will be St Michael’s Court, Lichfield, but on occasion may need to travel across South Staffordshire. We also offer the opportunity for some hybrid working.

Midlands Partnership NHS Foundation Trust is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.

We encourage career development provided by in house training programs and coaching support.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

**JOB PURPOSE**:
The post holder will establish and maintain a business support infrastructure necessary to assist the Service in meeting the Trust's objectives and targets. This will include the development of systems and processes to monitor performance against the Trust’s Key Performance Indicators.

To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Managers in a format that can be used within Services/Teams for planning and supervision purposes.

Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action. To escalate poor performance/compliance as necessary via the Pathway and Clinical Leads with a requirement to further escalate if deemed necessary via Locality Service Manager.

To work with Corporate Services to identify areas of under-recording of clinical activity and work within the Services/Teams to improve recording and data quality.



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