Scan Assistant

1 week ago

Witham, United Kingdom Window to the Womb Full time

Window to the Womb (Windowtothewomb.co.uk) are specialists in diagnostic, gender, 4D & medical scans from 6 weeks gestation to birth.

**We are looking for a very special person to join our team within our Witham clinic. We have a part time position available. Your working week will involve working over weekends and late afternoons and evenings during the week.**

Reporting to the Clinic Manager, the role provides the vital link between the sonographer and the family, ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed. We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families but is also mature and sensitive with an ability to manage difficult conversations when required. No technical experience is required and training will be provided however good computer skills are desirable.

Key tasks and responsibilities:

- **Relationship Building **To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing. To support the sonographer throughout the scan process allowing them to concentrate on the technical aspects of capturing amazing images. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, non-threatening and informative way.
- **Handling difficult situations **To deal with customers with compassion and sympathy as the primary objective. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly
- **Hygiene and comfort **To clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all times
- **Selling **To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales
- **Administration **To handle basic administration tasks and to be reasonably computer literate
- **Other duties **To be prepared to take on other duties and responsibilities within the clinic as required, including reception.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 10-20 per week

**Salary**: £9.50 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
All staff are required to wear a medical grade face mask.

Ability to commute/relocate:

- Witham CM8 2YT: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Can work weekends?

**Experience**:

- customer service: 1 year (preferred)

Shift availability:

- Day shift (preferred)

Work Location: One location

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