Administrator

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen in our Wakefield clinic, for an Administrator to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

What are we offering?

A salary of £22,672.00 per annum.

40 hours per week, worked over 5 of 7 days. Some weekend work is expected.

A company bonus of up to 12%, based on company performance and personal objectives

25 days annual leave plus bank holidays, pro-rated

A company pension scheme

Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, an opportunity to sign up to a tax-free cycle to work and a retail/technology discount scheme.

An environment where your learning and development is supported through a range of various learning tools and courses.

Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.

Good transport links; close to the centre of Wakefield.

For more on what Newmedica has to offer you, click here.

Why join Newmedica?

We pride ourselves on delivery of outstanding clinical care for our patients and are pleased to receive overwhelmingly positive feedback from patients about their experience with us. Some of our patient stories can be found here.

We are proud to partner with the NHS and deliver services to NHS CCG’s, Trusts and Foundation Trusts across the country, delivering over 160,000 patient interactions per year. We provide a supportive, friendly environment for all our colleagues where all differences are recognised and the contribution of each team member is valued. Our eye health clinic and surgical centre provides the latest eye health services to our growing patient population. To find out more about us please visit our website by clicking here.

ROLE SUMMARY

As an Administrator, you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date. Administrators are also the central point of contact for all telephone queries from both patients and clinic staff.

Our Administrator will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency.

KEY RESPONSIBILITIES
- To book patient appointments, ensuring that clinics are fully booked.
- To make reminder calls to patients before their appointment is due.
- Reception cover - Welcoming patients and visitors on arrival to the clinic.
- To liaise with GP surgeries to ensure that patient data is correct, to check patient demographics and treatment pathways and to answer any clinical questions which may arise.
- Management of patient data; ensuring availability, required accuracy and confidentiality.
- Updating Newmedica’s electronic patient records and producing and providing letters to patients.
- To record and file clinical outcomes in patient records.
- To manage the data in Newmedica’s electronic patient records, adding, importing and archiving data to ensure that they are up to date.
- To work closely with your Line Manager, Patient Services Coordinator, Receptionists and Ophthalmic/Clinic Assistants to ensure the smooth flow of patient information between the administration team and the clinic/theatre.
- To act as the central point of contact for all telephone enquiries from patients and staff, resolving or escalating issues as appropriate.
- To act as a point of contact for all clinic-related administrative tasks, ensuring that templates are correct, and processes are followed.
- To undertake other ad-hoc administrative tasks as required to ensure the smooth running of the clinics.
- Maintaining a positive relationship with internal or external staff at every interaction.

What skills and experience do I need for the role?

Personal:

- Exceptional administrator who can understand and deliver within a complex working environment.
- Good o