Desktop Support Engineer

6 days ago


High Wycombe, United Kingdom Lucid Support Services Ltd Full time

Desktop Support Engineer - High Wycombe 9 months (Inside IR35)

We have an exciting new opportunity to join a market company, you will join the team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base.
The company heavily invest in their employees and have a fantastic friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long term career with consistent learning and progression.

Essential Skills and Experience
- Support customers’ needs by dealing with reported incidents from ticketing systems.
- Desktop and telephone Support within the contracted SLA.
- Basic knowledge of Windows Server, Active Directory, Exchange Server, Desktop Support and Citrix
- Basic knowledge of Citrix products such as XenApp and XenDesktop.
- Working knowledge of Group Policy & basic Networking
- Working knowledge of Microsoft Azure and Office 365 technologies.
- Exceptional communication skills, both verbal and written
- Possess the ability to work under pressure in a fastmoving environment.
- Enthusiastic, self-motivated team player

Other essential requirements include:

- Flexible approach to business requirements
- Driven to achieve with a positive mental attitude
- Courage to address and resolve issues
- Self-starter, highly motivated & receptive to change
- Service oriented (actively looking for ways to help people)
- Enthusiastic about new technologies and willingness to adapt

Qualifications:
The following certifications are desirable but not necessarily essential.
- Microsoft Professional Certifications
- Citrix Certified
- ITIL Foundation



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