Customer Experience Representative

1 week ago

Belfast, United Kingdom Shavo Belfast Ltd Full time

The Vaults Group, a leader in Gold Bullion sales and great customer service is bringing safety deposit boxes back to the High Street. We are a privately owned company and are set for rapid expansion over the coming years. Since our customers are of utmost importance, you will find satisfaction in catering to their needs throughout their entire experience. If you are passionate about people and would like to know what it takes to offer our customers high end security and peace of mind we'd love to hear from you.

**Benefits**:

- Birthday off each year as a free holiday.
- Wellness programme.
- Company pension.
- Staff discount on our services.
- Eye care scheme.

**Direct Responsibilities**:

- Commitment to extraordinary customer experience.
- Deliver high levels of process control and security.
- Management and housekeeping of all customer touchpoints.
- Handling all inbound customer queries in a timely, efficient and friendly manner.
- Promote and pursue new sales enquiries.
- Maintain and secure accurate customer records.
- Guarantee GDPR compliance.
- Deliver accurate and effective administration.
- Ensure commitment to all aspects of Health & Safety for our customers and our people.

**Key skills & Qualities**:

- Strong oral and written communication skills.
- Strong IT Skills.
- At least 2 years' experience in a customer facing role.
- Excellent numerical literacy.
- Trusted and able to act in the strictest of confidence at all times.
- Disciplined, with the ability to follow and develop strong process controls.
- Enthusiasm and determination to deliver the best for our customers and people.
- Intuitive self-starter who is able to prioritise tasks and meet deadlines.
- Committed to personal and professional development.
- Flexible, mature and professional.

**Application process**

**Job Types**: Full-time, Part-time, Permanent

**Part-time hours**: 14 - 40 per week

**Salary**: From £11.00 per hour

**Benefits**:

- Additional leave.
- Company pension.
- Employee discount.
- Wellness programme.

**Schedule**:

- Overtime.
- Weekend availability.

**COVID-19 considerations**:
First stage interviews via indeed video conferencing

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 2 years (required)

**Language**:

- English (required)

**Work Location**:In person

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