Sales Administrator

7 days ago

Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

The role of the Sales Administrator in our Commercial Business Development team is to provide sales and admin support, building effective working relationships inside and outside of the business.

On a day-to-day basis you will be responsible for regular reporting, administration of new and existing clients, and maintaining records for the Commercial Business Development team.

The following are specific responsibilities and contributions critical to the successful performance of the position:

- Respond to telephone enquires/electronic requests for allocated business in the defined timeline
- Utilise selling skills to service all aspects of the booking journey and finding opportunities to maximise revenue by up-selling.
- Create & maintain accurate customer account & enquiry records
- Effective and efficient administration of all elements of the groups/events booking and payment process
- Understanding and production of accurate contracts, proposals, and other booking reports
- Update external sales collateral to ensure accurate information is shared with external partners/clients
- Process all correspondence within acceptable agreed timelines
- Build productive relationships with colleagues both internally and externally

**Other**:

- To build and maintain a strong knowledge of all parks; selling features, benefits and objectives
- Understand and drive achievement of team and individual goals
- Focus on the customer and find ways to meet, and exceed, their expectations
- Performs other related tasks as assigned by management.
- Working hours as required to do your job but normally not less than 37.5 hours per week.

**Person Specification**:

- Strong communication skills (verbal, listening, writing)
- Possesses excellent telephone & written sales skills
- Good understanding of sales processes
- Ability to develop and maintain relationships with customers, clients, internal and external network
- Good problem-solving skills
- Good negotiation skills
- Ability to influence others
- Good decision-making skills
- Good organization and administration skills
- Good diary management
- Good analytical & numerical skills
- Good attention to detail

**Benefits**
- 50% off holidays at Parkdean Resorts for you
- 25% off holidays at Parkdean Resorts for Family and Friends
- 30% off on park spend
- 30% off food and drink
- Stand-by holidays at a discounted rate
- Incentives and competitions
- Development and progression
- Apprenticeships

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Employee discount
- Free parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Reference ID: Groups Admin

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