Field Collections Agent

**Field Collections Agent**

**No Warrant Work involved**

**Annual earnings** total up to **£35,765**(inclusive of the car allowance)

**Monthly Bonus**

Do you have a full driving licence and access to a vehicle for work?

Would you love to work outdoors?

Do you want the flexibility to work the hours to suit you and your customers?

If the answer is yes, then we have an excellent opportunity for you
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**SALARY**:
Basic starting salary from **£27,965** with potential to rise in role, plus **£4,200 p.a.** car allowance & fuel card (business use only).

Here at **Orbit**we like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 - £400 per month which could take your annual earnings total up to **£35,765**(inclusive of the car allowance).

**SHIFTS**:

- Working patterns, to support your work-life balance.
- We have an operating window of
- 8am - 8pm Monday to Friday
- 9am - 1pm on Saturday.
- We work a 40-hour week. 10-hours of which must be worked during our prime operating window
- Monday to Friday 4pm - 8pm
- Saturday 9am - 1pm.

**ROLE**:
As a Field Collections Agent at Orbit Credit Services you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90 minute radius of your home address.

In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:

- Visiting our customers at their home address supporting them get back on track with their outstanding arrears
- Your work will be split between water accounts and our regulated work which will include reconnect visits
- Day to day you can expect to resolve customer’s accounts on a personal basis.
- Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
- We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad

**ADDED BENEFITS**:

- 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
- Excellent company benefits
- Employee Assistance Programme and Medicash plans
- Working patterns, to support your work-life balance
- To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
- Ongoing support and development from our in-house team
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**MINIMUM REQUIREMENTS?**
- A clear criminal record
- No CCJ’s or IVA’s within the last 6 years
- Own a car and six-points or less on licence
- Must have business insurance add-on for vehicle
- Technology competent and comfortable working alone
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**If you are wondering why you should work for us, here is something to help you decide**:

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Pay and Bonuses**:Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
- ** Career Progression**:Grow at MCM with paid training and development programs - including our very own MCM Academy - as well as a promote-from-within philosophy.
- ** Reward and Recognition**:We are committed to honoring great results - ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
- ** Tuition Assistance**:Pursue a degree or coursework related to your current role, or the role you are striving for.
- ** Healthcare Insurance**:Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
- ** Volunteering Opportunities**:Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
- ** Retirement Savings**:Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
- ** New Family Support**:Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
- ** Team-building**:Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
- ** Work-Life Balance**:Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, deve