Customer Service Advisor

3 days ago

Dunstable, United Kingdom Speedy Freight Oxford & Luton Full time

We are a successful National organization providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialize in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is ‘To be the first choice to deliver every single time. To always be there for our customers and our team’

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

**Responsibilities & Objectives**
- To provide the highest level of services to customer and drivers
- To effectively negotiate prices with customers
- Receive orders over the telephone and input into the company computer systems
- Provide customers with the appropriate logistic solutions for their requirement
- Build strong relationship with drivers
- Schedule appointments for sales staff to meet prospective customers
- To work to deadlines and work independently when required
- Communicate effectively and professionally with all levels of staff and clients
- Flexible approach required to cover on-call Rota system
- To contact businesses by telephone to promote product/services, solicit orders accordingly.
- Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.
- We’ll teach you to become an expert, so you book the correct vehicle and man for the job

**Qualifications**
- IT Literate including Microsoft, word, excel and outlook
- Written, oral English and Mathematics to GCSE standard
- Excel / PowerPoint presentations skills

**Experience**
- Recent experience in a similar role
- Strong customer service ethic with negotiation and telesales skills
- Excellent verbal and written communication skills
- Articulate with a confident phone manner
- Good organization skills with the ability to multitask and prioritize workload
- Ability to source own leads through research

**Job Types**: Full-time, Permanent

**Salary**: £21,700.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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